Ivy Mast
Port Angeles
Summary
With a high school diploma, some college, and experience working at a highly rated restaurant in the Pacific Northwest, I was able to develop skills and experience in customer service, communication, money management, and physical stamina. Four years ago, I started at Chestnut as a host. Shortly after, I also took on office work a few days a week after hours. I eventually became a waitress and office manager.
Overview
5
5
years of professional experience
Work History
Waitress/ Office Manager
Chestnut Cottage
Port Angeles
05.2020 - 04.2025
- Developed positive relationships with regular customers through friendly conversation.
- Answered questions about menu items, ingredients, and pricing.
- Organized take-out orders efficiently according to customer requests.
- Served alcoholic beverages responsibly in accordance with state laws.
- Prepared checks accurately and processed payments promptly.
- Provided good customer service by addressing any complaints or concerns promptly.
- Assisted other wait staff members in times of heavy customer traffic.
- Checked back with customers throughout meal service to ensure satisfaction.
- Assisted in seating guests at tables or booths.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Took orders for food and drinks and delivered them to guests.
- Trained new employees to perform duties.
- Office Manager. Responsible for totaling daily sales, deposits, and the next day's till.
Education
High School Diploma -
Port Angeles High School
Port Angeles, WA06-2024
Some College (No Degree) -
Peninsula College
Port Angeles, WASkills
- Good memory
- Strong multitasking
- Physical stamina
- Cash handling
- planning/scheduling
- Customer service
Timeline
Waitress/ Office Manager
Chestnut Cottage
05.2020 - 04.2025
High School Diploma -
Port Angeles High School
Some College (No Degree) -
Peninsula College
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