Ivy Matthews
Poway,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I see my future in the medical field and am currently pursuing this future in college.
Overview
6
6
years of professional experience
Work History
Front of House Supervisor
Nectarine Grove
Encinitas, CA
08.2023 - Current
- Managed financial transactions at the end of each shift ensuring accuracy in cash handling procedures.
- Enforced safety regulations and maintained cleanliness throughout the restaurant.
- Utilized POS systems to streamline transactions and generate reports.
- Resolved customer complaints in a professional manner.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
Shift Lead
Nekter Juice Bar
Carmel Mountain
07.2018 - 07.2023
- Worked up to a shift lead position in a fast-paced, restaurant environment
- Responsible for management aspects during shifts while on duty
- Interact with all customers in a friendly manner
- Ensured staff completed all shift tasks.
- Assisted in the training of new employees.
Shift Supervisor
Better Buzz Coffee
Encinitas, CA
11.2020 - 09.2021
- Maintain high standards of customer service during fast-paced operations
- Supervise crew members, while taking necessary steps to meet customer needs and effectively resolve food or service issues
- Substitute for or assist other crew members during rush periods
- Training new team members while maintaining company standards.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Education
Bachelor of Science - Cardiovascular Sonography
West Coast Ultrasound Institute
San Marcos, CA01.2026
Diploma -
Poway High School
Poway, CA06.2018
Skills
- Self-motivated
- Positive attitude
- Detail-oriented
- Organizational skills
- Punctuality
- Reliability
- Continuous improvement mindset
- Health and Safety Regulations
Affiliations
Surfrider Foundation- Beach Clean-Up
San Diego Coastkeeper- Beach Clean-Up
San Diego Food Bank- Food Drive Volunteer
Feeding San Diego- Food Drive Volunteer
References
References available upon request.
Timeline
Front of House Supervisor
Nectarine Grove
08.2023 - Current
Shift Supervisor
Better Buzz Coffee
11.2020 - 09.2021
Shift Lead
Nekter Juice Bar
07.2018 - 07.2023
Bachelor of Science - Cardiovascular Sonography
West Coast Ultrasound Institute
Diploma -
Poway High School
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