Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ivy Mendoza

Dallas,TX

Summary

I am detail-oriented and a dependable candidate with proven history of successful management skills, process and handling of employee documents, time management, labor entry and processing. Able to manage multiple priorities with a positive attitude and always willing to take on added responsibilities to meet team goals. I am a passionate job seeker with strong organizational and communicative skills, eager to secure any task given in position. I am ready to continue helping team achieve company goals, all while offering the best tools, resources and guidance for team success.

Overview

5
5
years of professional experience

Work History

Technical Specialist

Apple
12.2021 - Current
  • Addressing customer concerns by offering technical support, careful troubleshooting and communication to find the best solution to meet said concerns and needs.
  • Complete troubleshooting and diagnostics using company tools and resources along with critical observation and processing in a timely manner.
  • Monitored systems in operation and quickly troubleshot errors.

Specialist

Apple
09.2021 - 12.2021
  • Provided and assisted consumer in product purchases while directing consumer to best solutions.
  • Observed and responded to consumer requests while showing empathy and understanding.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Service Dispatcher

Friendly Chevrolet
06.2020 - 01.2021
  • Organized and dispatched tickets for vehicles being processed into service in timely manner while maintaining observation of vehicles locations to coordinate and meet expected completion dates.
  • Dispatched service tickets to technicians according to customers concerns to ensure proper maintenance and diagnostics be performed to find best solution.
  • Coordinated technician schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Preserved accurate records of dispatched orders and proper booking of service tickets containing technician labor time and pay.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.

Service Advisor/Writer

Friendly Chevrolet
01.2019 - 08.2019
  • Communicated with customers, technicians and warranty companies for solutions, updates and inquiries.
  • Maintained high customer satisfaction standards to meet or exceed targets and goals for service department.
  • Developed estimates by costing materials, supplies, and labor.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition with confidence, empathy and understanding.
  • Examined service history and provided initial inspection of vehicle to identify issues while using complex problem solving to provide effective resolutions.

Education

Associate of Arts - Photography

The Art Institute of Dallas
Dallas, TX

High School Diploma -

Faith Family Academy of Oak Cliff
Dallas, TX
06.2014

Skills

  • Leadership Development
  • Business Documentation
  • Billing Procedures
  • Visual Merchandising
  • Business Development and Planning
  • Social Media Management
  • Promotional Events
  • Communications Strategies
  • Customer Service and Assistance
  • Client Rapport-Building
  • Agile Project Management
  • Technical Management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Technical Specialist

Apple
12.2021 - Current

Specialist

Apple
09.2021 - 12.2021

Service Dispatcher

Friendly Chevrolet
06.2020 - 01.2021

Service Advisor/Writer

Friendly Chevrolet
01.2019 - 08.2019

Associate of Arts - Photography

The Art Institute of Dallas

High School Diploma -

Faith Family Academy of Oak Cliff

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Ivy Mendoza