Ivy Miller
Cleveland,TN
Summary
Driven Kitchen Manager with a proven track record at Darden (Olive Garden), enhancing kitchen operations and customer satisfaction through effective staff training in food safety and inventory management. Skilled in multitasking and fostering team collaboration, achieved significant waste reduction and streamlined processes for optimal efficiency. Energetic Kitchen Manager enthusiastic about working with high-performance teams. Personable, responsible and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service.
Overview
6
6
years of professional experience
Work History
Kitchen Manager
Darden (Olive Garden)
07.2020 - Current
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
- Calculated prices of ingredients to monitor food costs and control expenses.
Server
IHOP
08.2018 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
Associate of Science - Science of Management
Chattanooga State Community College
Chattanooga, TN04.2025
Skills
- Multitasking and Organization
- Customer Service
- Food Safety
- Inventory Management
- Staff Training and Development
- Inventory Control
- Waste Reduction
- Staff Management
- Operations Management
- Health Code Compliance
- Supply Ordering
- Inventory Coordination
Timeline
Kitchen Manager
Darden (Olive Garden)
07.2020 - Current
Server
IHOP
08.2018 - 03.2020
Associate of Science - Science of Management
Chattanooga State Community College
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