Ivy MIller
Plymouth,MA
Summary
Compassionate Phlebotomist known for maintaining high productivity levels and efficiently completing tasks. Specialize in venipuncture, specimen collection, and patient communication, ensuring comfort and clarity during procedures. Excel in time management, adaptability, and empathy, skills that enhance patient experience and streamline laboratory operations.
Overview
16
16
years of professional experience
Work History
Plebotomist/Cardiology Technician
Southcoast Hospital Group
Wareham, MA
06.2012 - Current
- Demonstrated excellent customer service skills when interacting with both internal and external customers.
- Verified patient information prior to specimen collection.
- Processed samples accurately and efficiently.
- Adhered to HIPAA guidelines regarding patient privacy.
- Assisted in the training of new phlebotomists.
- Monitored inventory levels of supplies used in phlebotomy services.
- Maintained accurate records of collected specimens and test results.
- Responded quickly and effectively to emergency situations.
- Performed venipuncture and other blood collection procedures according to established standards.
- Followed all safety protocols when handling hazardous materials.
- Maintained a clean, safe, and organized work environment.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Documented patient information into electronic medical records system.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
Plebotomist
Cape Cod CLab
Hyannis, MA
05.2010 - 06.2012
- Performed venipuncture and other blood collection procedures according to established standards.
- Documented patient information into electronic medical records system.
- Adhered to HIPAA guidelines regarding patient privacy.
- Verified patient information prior to specimen collection.
- Followed all safety protocols when handling hazardous materials.
- Prepared specimens for transport to external laboratories.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
Wait Staff Member
Ninety Nine Restaurants
Wareham, MA
07.2008 - 05.2012
- Greeted and welcomed customers, providing them with menus.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Ensured that all orders were taken correctly and in a timely manner.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Checked back with customers during meals to ensure satisfaction with food and service.
- Prepared tables by setting up linens, silverware and glassware.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Answered questions about menu selections and made recommendations when requested.
Records Support Staff
South Bay Mental Health
Plymouth, MA
10.2008 - 06.2010
- Created new folders for incoming records requests as necessary.
- Managed inventory of office supplies used in the department.
- Implemented security protocols to protect confidential information stored in databases.
- Scanned and uploaded documents into the database in accordance with established procedures.
- Assisted other departments with retrieving archived materials.
- Prepared, sorted and indexed documents for data entry into the computer system.
- Retrieved requested files from archives as needed.
- Processed incoming mail by sorting, logging, scanning and filing appropriately.
- Monitored compliance with applicable laws and regulations related to recordkeeping.
Education
Certificate - Medical Coding And Billing
Penn Foster College
Scottsdale, AZ06-2024
Certificate - Diagnostic Tech
Cape Cod Community College
West Barnstable, MA05-2010
Bachelor of Arts - Psychology
Franklin Pierce University
Rindge, NH09-2008
Skills
- Clinical Documentation
- HIPAA Compliance
- Professional Demeanor
- Problem-solving aptitude
- Reliability
- Teamwork and Collaboration
- Organizational Skills
- Patient Relations
- Time management abilities
References
References available upon request.
Timeline
Plebotomist/Cardiology Technician
Southcoast Hospital Group
06.2012 - Current
Plebotomist
Cape Cod CLab
05.2010 - 06.2012
Records Support Staff
South Bay Mental Health
10.2008 - 06.2010
Wait Staff Member
Ninety Nine Restaurants
07.2008 - 05.2012
Certificate - Medical Coding And Billing
Penn Foster College
Certificate - Diagnostic Tech
Cape Cod Community College
Bachelor of Arts - Psychology
Franklin Pierce University
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