Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ivy Morris

Ivy Morris

Aurora,CO

Summary

Multi-tasking Shift Leader well-known for successfully executing new initiatives. Dedicated to creating a workplace culture consistent with organization's mission and values. Offers restaurant/ customer service expertise combined with quality-focused mindset.

Overview

1
1
year of professional experience

Work History

Shift Leader

Panda Express
Aurora, CO
02.2022 - Current
  • Responded to and resolved customer questions and concerns.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Helped customers choose items based on menu options, dietary needs and preferences.
  • Packaged and delivered to-go orders and trays for guests leaving restaurant.
  • Maintained sanitation of restaurant by mopping and sweeping floors, washing counters and disposing of trash.
  • Met upsell goals consistently for desserts, drinks and special menu items.
  • Maintained clean and organized appearance for restaurant areas to attract and retain customers.
  • Offered suggestions on order substitutions for customers with allergies or other dietary restrictions.
  • Processed cash, debit and credit card payments.
  • Used manual and electronic kitchen appliances to clean, unwrap, slice and trim food products.
  • Processed customer orders and accurately entered into system.
  • Rotated food items and discarded expired items to keep food inventory fresh.
  • Managed multiple tasks in high-volume environment.
  • Restocked counter supplies, condiments, napkins and silverware.

Server

Rock Bottom Restaurant
Aurora, CO
10.2021 - 02.2022
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic brewery/restaurant while maintaining calm, professional demeanor.

Counter Helper

Panda Express
Great Falls, MT
12.2020 - 09.2021
  • Warmly welcomed customers upon approaching counter and placing orders.
  • Professionally answered telephones and responded to customer inquiries.
  • Maintained stock and replenished workstation products.
  • Recommended additional items to customers before completing orders and advising patrons of monetary totals.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Increased sales significantly by upselling higher-end products to customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Inspected dishes and utensils for cleanliness.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customers' questions, recommended items and recorded order information.

Education

Chancellor High School
Fredericksburg, VA
06.2017

Skills

  • Conflict Resolution
  • Employee Coaching and Motivation
  • Team Leadership
  • Policy and Procedure Enforcement
  • Verbal and Written Communication
  • Assigning Work
  • Role Modeling
  • Staff Supervision
  • Billing and Payment Processing
  • Hospitality Service

Timeline

Shift Leader

Panda Express
02.2022 - Current

Server

Rock Bottom Restaurant
10.2021 - 02.2022

Counter Helper

Panda Express
12.2020 - 09.2021

Chancellor High School

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Ivy Morris