Ivy Mulenga
Pittsburgh,PA
Summary
Dynamic and results-oriented professional with extensive experience in office administration and human resources, demonstrated at Allegheny County Human Services. Excelled in document control and fostering excellent customer relationships, achieving a significant improvement in operational efficiency. Skilled in expense reporting and adept at enhancing employee satisfaction through meticulous organization and proactive problem-solving.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Diversity Care Management
09.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Established administrative work procedures to track staff's daily tasks.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed filing system, entered data and completed other clerical tasks.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Front Desk Receptionist
Hilton Hotel & Suites
04.2017 - 12.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed all tasks in compliance with company policies and procedures.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Scheduled office meetings and client appointments for staff teams.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled assignments independently with good judgement and critical thinking skills.
- Resolved customer problems and complaints.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Compiled information from files and research to satisfy information requests.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Organized, maintained and updated information in computer databases.
Human Resources Assistant
Allegheny County Human Services
03.2010 - 01.2014
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Answered and redirected incoming phone calls for office.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Monitored and analyzed employee satisfaction survey results.
- Assisted with creating employee handbooks and manuals.
- Created job descriptions on boards for vacant jobs.
- Aided staff with employee performance review paperwork and documentation.
- Conducted exit interviews with terminated employees.
- Checked references for potential candidates.
- Participated in recruitment and selection process for new hires.
- Helped employees register for benefits programs using online portals.
- Tracked various statistics and kept detailed records to support human resources department.
- Updated and maintained employee attendance records.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Participated in job fairs to recruit new talent.
Education
Associate of Arts - General Studies
Community College of Allegheny County
Pittsburgh, PA05.2020
Skills
- Expense Reporting
- Office Administration
- Document Control
- Travel Coordination
- Meeting planning
- Reception oversight
Certification
Mental Healthy Certification
Timeline
Administrative Assistant
Diversity Care Management
09.2022 - Current
Front Desk Receptionist
Hilton Hotel & Suites
04.2017 - 12.2019
Human Resources Assistant
Allegheny County Human Services
03.2010 - 01.2014
Mental Healthy Certification
Associate of Arts - General Studies
Community College of Allegheny County
Similar Profiles
Lawanda BurrageLawanda Burrage
Certified Nursing Assistant at Diversity CareCertified Nursing Assistant at Diversity Care
Alexandra Webb ThurmanAlexandra Webb Thurman
Personal Care Worker at Diversity Home Health carePersonal Care Worker at Diversity Home Health care
GEORGEANN SMITH ZANGGEORGEANN SMITH ZANG
Care Manager at Care Choice Care ManagementCare Manager at Care Choice Care Management