Ivy Mulenga
Pittsburgh,PA
Summary
Experienced with administrative support, office management, and coordination of daily activities. Utilizes organizational and multitasking abilities to enhance office efficiency. Knowledge of office software and communication tools, ensuring smooth and effective operations.
Office professional with comprehensive background in administrative support and office management. Expertise in streamlining office procedures, managing schedules, and handling communications. Known for fostering team collaboration and achieving goals, adaptable to dynamic work environments. Proficient in Microsoft Office Suite and excellent interpersonal skills.
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Youth Support Partner Unit | Diversified Care Management
09.2022 - 11.2025
- Provided administrative support to the Applied Learning & Development Team and the Youth Support Partner Unit, per Office Manager’s direction.
- Maintained a professional atmosphere by providing consistent office coverage and confidentiality for all personnel matters within the unit.
- Provided administrative support on various day-to-day and long-term projects, as needed.
- Coordinated administration related to helping secure checks from fiduciary for all approved youth requests for the Asset Matching Program.
- Helped plan and upload documentation to an electronic filing system for administrative and client records in the YSP Unit.
- Maintained phone/email contact lists and ensures distribution of information in a timely manner.
- Provided support around Synergy and other databases. Assists with maintaining tracking charts, client database, excel spreadsheets, files and other documents to support the Unit.
- May be asked to assist with orientation of new staff and prepare binders.
- Scheduled meetings and do follow up on any action steps.
- Managed and coordinated several central Office Outlook calendars; receives, follows on and confirms multiple meeting requests per day, in a timely manner. Schedules meetings, training, with the assistance of the Receptionist.
- Maintained supply, stock, cleanliness, and organization of conference rooms, kitchens and other common office locations, as needed.
- Prepared materials to support training and meetings led by Management Staff, types up agendas, takes minutes and distribute materials as requested.
- Tracked concrete goods and gift cards and maintains office supply orders/distribution.
- Prepare emails, letters and memos on routine office matters; types and proofread correspondence Received, logs, sorts and distributes mail/correspondence to staff; prepares outgoing mail. Coordinated the filing of all clients related paperwork. Maintains client electronic files.
- Collaborate with staff to organize and prepare meetings, office celebrations
Shelter Site Worker
Shelter Site Worker Department of Human Services
09.2022 - 03.2025
- Provided direct support to clients, build a respectful relationship and foster a positive environment.
- Help clients with needs.
- De-escalate conflicts and manage crises when arise.
- Assist with intake and orientation for new clients
- Set up and break down the shelter site daily.
Patient Care Technician
AGH Jefferson Hospital
07.2029 - 09.2022
- Monitored vital signs and reported changes to healthcare team.
- Maintained cleanliness and organization of patient areas and equipment.
- Documented patient information accurately in electronic health records.
- Communicated effectively with patients to ensure comfort and understanding.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Assisted with patient admissions, discharges and transfers.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
Housekeeping Supervisor
Omni William Penn Hotel
01.2007 - 06.2019
- Assisted with new hire orientation and onboarding by supervising and supporting groups of 15+ new personnel to maximize quality of service and performance.
- Increased employee retention by implementing innovative operational practices, including a rewards program.
- Collaborated with front desk staff to respond promptly to all guest requests and reduce process gaps to meet client demands.
- Developed training programs to enhance and improve employee performance outcomes.
- Oversaw room inspections and provided staff with constructive feedback; performed annual room evaluations for each assigned room.
- Responsible for maintaining accurate documentation and records.
- Reviewed employee performance and devised coaching and performance improvement plans.
- Inspected public areas ensuring the highest standards of cleanliness and presentation were kept and maintenance/safety matters were addressed.
- Received Above and Beyond Employee Award.
Education
associate’s degree - general studies
Community College of Allegheny County
01.2020
associate’s degree - hospitality and Operations Management
Community College of Allegheny County
01.2020
Skills
- Computer skills
- Office administration
- Administrative support
- Time management
- Microsoft Excel
- File organization
- Critical thinking
Certification
Mandated Reporter Certificate, CPR First Aid, Youth Mental Health First Aid, Direct Care Staff Training 2024
Timeline
Patient Care Technician
AGH Jefferson Hospital
07.2029 - 09.2022
Administrative Assistant
Youth Support Partner Unit | Diversified Care Management
09.2022 - 11.2025
Shelter Site Worker
Shelter Site Worker Department of Human Services
09.2022 - 03.2025
Housekeeping Supervisor
Omni William Penn Hotel
01.2007 - 06.2019
associate’s degree - hospitality and Operations Management
Community College of Allegheny County
associate’s degree - general studies
Community College of Allegheny County