Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Ivy Negron-Romero

Jefferson,United States

Summary

Highly motivated and committed Bilingual Medical Assistant with proven history of exceptional performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Offers strong dedication to informed patient care, administrative excellence and confidentiality.

Overview

7
7
years of professional experience

Work History

Certified Medical Assistant

Medlink Ga
03.2023 - Current
  • Communicates clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Prepares and administers medications to alleviate patient symptoms.
  • Completes EKGs and other tests based on patient presentation in office.
  • Performs diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
  • Updates inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Sanitizes, restocks, and organizes exam rooms and medical equipment.
  • Oriented and trained four new staff on proper procedures and policies.

Front Office Assistant/Lead Coordinator

Medlink Ga
09.2018 - 03.2023
  • Led daily activities of the front office staff and performed a variety of administrative, secretarial and clerical duties that directly supported patient care.
  • Oversaw daily collections and calculations of insurance copays, to include Sliding Fee Scale collection amounts.
  • Verified and relayed insurance information to clients before appointment
  • Collaborated with other team members, nurses, providers and referral coordinators to ensure effective communication
  • Trained and supervised employees on office policies and procedures.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Answered phones in a timely manner while responding to customer inquiries and transferring calls to appropriate staff.
  • Managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Front Receptionist

Mountain View Pediatrics (Permanently Closed)
09.2017 - 09.2018
  • Operated multi-line telephone system to answer and direct high volume of approximately 90 calls per day.
  • Enhanced customer satisfaction by promptly greeting visitors and addressing their needs.
  • Routed approximately 40 incoming email and messages to relevant personnel without delay.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Server/Hostess

Cracker Barrel Old Country Store
11.2016 - 08.2018
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Set positive tone for entire dining experience as first point of contact for incoming guests. Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Front Desk Agent

Rush
09.2016 - 11.2017


  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.


Education

High School Diploma -

East Jackson High School
Commerce, Ga

Skills

  • OC Health Certified DOT/Non-DOT
  • Patient support
  • Administering Medications
  • Immunization Administration
  • Equipment Sterilization
  • Electronic Health Records
  • Heartsaver CPR AED (CPR AED)
  • Vital Signs Documentation

Hobbies and Interests

Activities and Honors, Letterman award for football, soccer, and baseball, yearbook photographer

Timeline

Certified Medical Assistant

Medlink Ga
03.2023 - Current

Front Office Assistant/Lead Coordinator

Medlink Ga
09.2018 - 03.2023

Front Receptionist

Mountain View Pediatrics (Permanently Closed)
09.2017 - 09.2018

Server/Hostess

Cracker Barrel Old Country Store
11.2016 - 08.2018

Front Desk Agent

Rush
09.2016 - 11.2017

High School Diploma -

East Jackson High School

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Ivy Negron-Romero