Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ivy NG

SAN FRANCISCO,CA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

19
19
years of professional experience

Work History

Director

TestMagic
05.2005 - 12.2023
  • Assisted with sales and marketing strategies to foster achievement of revenue goals.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

Bachelor of Science - Finance And Banking

San Francisco State University
San Francisco, CA
05.2005

Skills

  • Project Coordination
  • Staff Development
  • Budget Control
  • Logistics Management

Languages

Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Native or Bilingual
Japanese
Limited Working

Timeline

Director

TestMagic
05.2005 - 12.2023

Bachelor of Science - Finance And Banking

San Francisco State University

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