Overview
Work History
Education
Skills
Timeline
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Ivy Nguyen

Overview

6
6
years of professional experience

Work History

Store Manager / Senior Barista

Tapioca Express
La Jolla, CA
06.2019 - 03.2024
  • Coordinated inventory, stocking and ordering 3-4 times per week.
  • Implement exemplary internal and external customer service in order to ensure employee & customer satisfaction, troubleshoot problems, & correspond with customers and vendors for events.
  • Improve processes through organization, implementing cost- & energy-efficient solutions, and providing training & feedback to employees.
  • Manage inward- & outward-facing aspects of the store by being responsible for performing opening & closing procedures that included being entrusted with generating daily financial reports, writing vendor checks, resolving transaction discrepancies, & troubleshooting mechanical errors.

Front Desk Receptionist

Blackstone Consulting Inc
La Jolla, California
09.2023 - 12.2024
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Coordinated company events with venues and advised staff of pertinent details.
  • Scheduled space or equipment for special programs, meetings and conferences.

Barista

Nordstrom eBar
San Diego, CA
12.2022 - 04.2023
  • Crafted artisanal coffee beverages with precision and consistency, ensuring exceptional quality and presentation in alignment with Nordstrom's values.
  • Provided exemplary customer service by engaging with patrons, understanding their preferences, and tailoring beverage recommendations to enhance their shopping experience.
  • Managed high-volume orders efficiently during peak hours, demonstrating strong multitasking abilities while maintaining a friendly and welcoming demeanor.

Lead Barista

GONG CHA Tea
La Jolla , CA
04.2020 - 09.2021
  • Maintained accurate records of daily transactions, including cash register operations, sales and inventory levels.
  • Prepare and serve a variety of bubble tea beverages, desserts, and food items, following our recipes and quality standards.
  • Managed and coordinated social media marketing initiatives to increase brand awareness and sales

Education

Bachelor of Arts - International Business

University of California, San Diego
La Jolla
06.2023

Skills

  • Inventory Management
  • POS Systems
  • Safe Food Handling
  • Food Preparation
  • Exceptional customer service
  • Team Leadership

Timeline

Front Desk Receptionist

Blackstone Consulting Inc
09.2023 - 12.2024

Barista

Nordstrom eBar
12.2022 - 04.2023

Lead Barista

GONG CHA Tea
04.2020 - 09.2021

Store Manager / Senior Barista

Tapioca Express
06.2019 - 03.2024

Bachelor of Arts - International Business

University of California, San Diego

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Ivy Nguyen