Ivy Opoku-Mensah
Brooklyn,NY
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Solid background in housing; working with various city agencies and working with diverse teams to achieve organizational goals and outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Assistant/HR Associate
Macy's Corporation Services
New York, NY
09.2022 - Current
- Conduct new hire orientations and onboarding processes to ensure compliance with company policies
- Create, organize and maintain employee personnel files to keep sensitive data secure.
- Maintain employee records in accordance with applicable legal requirements
- Manage cash flow operations for department managers
- Distribute daily reports from Macy's portal to management team
- Manage employee relations issues such as grievances, conflict resolution.
- Guide new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Assist candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
Housing Navigator
Flatbush Development Corporation
Brooklyn, New York
02.2022 - 12.2023
- Assisted households with Emergency Housing Vouchers to identify, apply, lease and move into housing
- Engaged with city agencies: HPD, NYCHA, and DHS to connect with households in receipt of emergency housing vouchers
- Engaged in phone and field-based outreach to assign EHV households, including engaging with clients in shelter and other settings
- Assisted the household with acquiring the necessary documentation and mitigate issues with credit reports, utility arrears, and unfavorable landlord references as necessary
- Assisted EHV recipients with the process of securing housing including but not limited to, coordinating and attending apartment interviews; acquiring and submitting apartment applications, supporting documentation, and forms; navigating the various rental subsidy and inspection processes; securing applicable move-in assistance; and coordinating move-ins with landlords and other relevant stakeholders.
Site Manager
Catholic Charities of Brooklyn & Queens
Brooklyn, New York
07.2016 - 02.2022
- Supervised the day to day administration and operations of a 99-unit residence for veterans, elderly, disabled and mentally ill subsidized tenants
- Supervised front desk staff and maintenance team to ensure the building was maintained in a safe manner and in compliance with all regulatory and program requirements including DHS, HPD, Division DHCR, HRA, external partners and building safety and fire codes
- Maintain effective communication with DHS, HRA housing providers, various divisions of HPD, housing developers, and other external partners
- Performed clerical duties such as typing and formatting letters, reports to meet deadlines
- Managed and oversee the budget for office maintenance and supplies
- Coordinated and schedule coverage for support staff
- Coordinated with landlords, brokers, housing providers to schedule inspections and overseeing that repairs are done in a timely manner
- Performed property inspection to ensure compliance with HPD, Veteran Administration and NYCHA
- Responsible for monthly accounts receivable report sent to Accounting department
- Managed all invoices for building and processed it accordingly
- Approved monthly bills for payment and monitored vendor contracts to contain costs
- Arranged services that helps clients with permanent housing that includes obtaining housing subsidy and filing for benefits
- Screened, interviewed and facilitated applicants for housing interviews to determine their eligibility for subsidized housing and prepare move-in packages for submission to DHCR
- Coordinated with the DHS and the NYC HRA to provide housing placement in supported housing
- Managed audits, reviews and inspections with city, state and finance agencies for tax credit program
- Oversee compliance and send out recertification notices and meet with tenants to complete and process DHCR and HOME recertification forms
- Collected income, and asset information, and send out third party verifications
- Collected documentation needed for lease and issue annual leases, enter the finalized recertification into RealPage system
- Assisted clients with the completion of HPD Section 8 recertification packages and lease signing
- Prepared monthly vacancy reports for HPD
- Processed rent checks for the rental subsidy unit and perform other administrative duties
- Worked closely with outside counsel-law firm and prepare non-payment and holdover documents for landlord-tenant (L&T) cases from commencement to disposition.
Assistant Supervisor
Radio City Music Hall
New York, New York
11.2010 - 02.2019
- Worked with fast-paced operations of up to 15 retail employees in concessions and retail kiosks
- Supervised and mentored staff in customer service, cash management and inventory control
- Collaborated with the retail staff with creating merchandizing displays, selling locations and selecting merchandise to maximize sales
- Provided merchandise orders and restocked inventory at each retail location within the Music Hall tracked the sales orders and coordinated stocking and restocking inventory
- Monitored reconciling sales receipts and reporting the total sales report to the Event Supervisor
- Bartended for private parties and social functions.
Recovery/Employment Specialist
Brooklyn Community Services
Brooklyn, New York
09.2014 - 06.2016
- Managed a caseload of twelve clients as part of a multi-disciplinary team for a recovery program
- Provided client assessment services and developed and individualized recovery plans for clients with substance abuse rehabilitation or diagnosed with severe mental illness
- Facilitated ten weekly therapy and support groups, provided individualized counseling to clients
- Provided classes in job training skills and interview preparedness
- Provided clinical support for clients in housing, healthcare, employment and activities of daily living skills
- Monitored the progress of client’s on-going recovery services
- Documented and updated program demographics, treatment plans and employment data into electronic healthcare records (Foothold AWARDS).
Education
Master of Public: Health Administration -
Long Island University
05-2022
Bachelors of Science - Human Services
New York City College of Technology
05-2014
Skills
- Office Administration
- Salesforce system
- Financial Management
- Client Relationship Management
- Abila MIPS system
- ICAMS
- CAPS Database
- HOME system
- Real Page
- KRONOS
- Data Entry
Certification
- LIHTC certified
- Social- Behavioral- Educational: Human Subjects Research(CITI Program)
Languages
Twi
Native/ Bilingual
Timeline
Administrative Assistant/HR Associate
Macy's Corporation Services
09.2022 - Current
Housing Navigator
Flatbush Development Corporation
02.2022 - 12.2023
Site Manager
Catholic Charities of Brooklyn & Queens
07.2016 - 02.2022
Recovery/Employment Specialist
Brooklyn Community Services
09.2014 - 06.2016
Assistant Supervisor
Radio City Music Hall
11.2010 - 02.2019
Master of Public: Health Administration -
Long Island University
Bachelors of Science - Human Services
New York City College of Technology
- LIHTC certified
- Social- Behavioral- Educational: Human Subjects Research(CITI Program)
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