Ivy Phillips
Crossville,TN
Summary
Dynamic professional with expertise in childcare, animal care, and restaurant industries. Proven ability to maintain organized environments and demonstrate initiative with meticulous attention to detail. Skilled in delivering exceptional customer service.
Overview
10
10
years of professional experience
Work History
Nanny/Home Manager
Private Employers
Knoxville, TN
04.2023 - 05.2025
- Developed and coordinated educational and recreational activities, fostering children's growth and learning.
- Oversaw daily activities and routines for children, ensuring a safe and engaging environment.
- Created nutritious meals and snacks aligned with children's dietary needs, promoting healthy eating habits.
- Maintained a safe and clean environment for children to play and learn.
Barista
Starbucks
Knoxville, TN
10.2021 - 01.2023
- Delivered exceptional customer service, enhancing customer satisfaction in a fast-paced environment.
- Ensured cleanliness of work environment by regularly wiping counters, washing dishes, and cleaning floors to meet health and safety standards.
- Adapted to multiple company locations to effectively support operations during peak staffing shortages.
Server
Blackberry Farms
Maryville, Tennessee
07.2020 - 10.2021
- Delivered exceptional customer service, enhancing guest experiences in high-end dining environment.
- Collaborated with chefs and sommeliers to master menu items and daily specials, ensuring accurate assistance for guests.
- Provided exceptional customer service in a high-end dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Maintained cleanliness and organization of dining area throughout service shifts.
Prep Cook/Line Cook
Chipotle
Nashville, Tennessee
10.2019 - 06.2020
- Prepared vegetables and ingredients by washing, chopping, and dicing for efficient meal preparation.
- Operated grills, ovens, and kitchen equipment to ensure timely meal delivery.
- Maintained clean and organized kitchen environment by adhering to food safety guidelines.
Cashier/Customer Service Cashier
Firehouse Subs
Nashville, Tennessee
08.2019 - 01.2020
- Processed customer transactions with attention to detail in fast-paced sandwich shop environment.
- Maintained a clean and organized register area for optimal customer experience.
Crew Member
Barley's Taproom & Pizzeria
04.2019 - 06.2019
- Prepared pizza ingredients by efficiently chopping vegetables and measuring toppings for consistent quality.
- Provided excellent customer service in a fast-paced dining environment.
- Assisted with food preparation and maintained cleanliness of the kitchen area.
- Operated cash register and processed customer transactions efficiently.
Food Champion
Taco Bell
01.2019 - 04.2019
- Line cook/ food prep/ customer service
- Prepared food items according to company recipes and standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Delivered exceptional customer service by addressing inquiries and concerns.
Server
Misaki Japanese Steak House
11.2018 - 01.2019
- Provided attentive service to ensure a memorable dining experience for large parties
- Provided exceptional customer service in a high-end dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
Crew Member
Salsarita's Fresh Mexican Grill
08.2018 - 11.2018
- Prepared grilled and fried foods to meet high-volume demand in fast-paced kitchen
- Provided excellent customer service in a fast-paced taproom environment.
- Prepared and served food and beverages following established recipes and standards.
- Maintained cleanliness and organization of dining and kitchen areas consistently.
Crew Member
Pilot Travel Center/ Taco Bell
09.2016 - 08.2018
- Assisted customers with their needs.
- Provided exceptional customer service in a fast-paced dining environment.
- Prepared and served food and beverages according to established recipes.
- Maintained cleanliness and organization of workstations throughout shifts.
Volunteer
Young Williams Animal Center
Knoxville, TN
06.2015 - 08.2017
- Supported animal care and feeding routines to ensure well-being of shelter residents.
- Assisted with daily animal care and feeding schedules for shelter residents.
- Organized adoption events to promote animal welfare and community engagement.
- Managed volunteer schedules and coordinated training sessions for new volunteers.
Education
High School Diploma -
Grace Christian Academy
Knoxville, TennesseeSkills
- Child development
- Household management
- Customer relationship management
- Attention to detail
- Adaptability
- Effective communication
- Team collaboration
- Teamwork
- Conflict resolution
- Strong Work Ethic
- Reliability
References
- Lynsie Norman, Supervisor, (865) 255-2832, Pilot Flying J, 421 N Cedar Bluff Rd, Knoxville, TN, 37923
- Sharla Johnson, Supervisor, (856) 318-3879, Taco Bell Charter Foods, 5322 Millertown Pike, Knoxville, TN, 37924
- Yoriko, Manager, (865) 405-2273, Misaki Japanese Steak House, 8207 Kingston Pike, Knoxville, TN, 37919
Timeline
Nanny/Home Manager
Private Employers
04.2023 - 05.2025
Barista
Starbucks
10.2021 - 01.2023
Server
Blackberry Farms
07.2020 - 10.2021
Prep Cook/Line Cook
Chipotle
10.2019 - 06.2020
Cashier/Customer Service Cashier
Firehouse Subs
08.2019 - 01.2020
Crew Member
Barley's Taproom & Pizzeria
04.2019 - 06.2019
Food Champion
Taco Bell
01.2019 - 04.2019
Server
Misaki Japanese Steak House
11.2018 - 01.2019
Crew Member
Salsarita's Fresh Mexican Grill
08.2018 - 11.2018
Crew Member
Pilot Travel Center/ Taco Bell
09.2016 - 08.2018
Volunteer
Young Williams Animal Center
06.2015 - 08.2017
High School Diploma -
Grace Christian Academy