IVY ROBINSON
Frankfort,KY
Summary
Well-qualified business professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
24
24
years of professional experience
1
1
Certification
Work History
HUMAN RESOURCE GENERALIST
KENTUCKY COUNCIL ON POSTSECONDARY EDUCATION
04.2021 - 09.2023
- Assist with employee hiring and separation processes, benefit enrollment, and employee increment processing
- Ensure employee working time is submitted properly and that payroll deadlines are met
- Assist with all personnel, payroll, insurance and other benefits activities through the Kentucky Human Resources Information System (KHRIS)
- Assist with compilation of employment data and personnel actions, including but not limited to, payroll reports, leave balances, training requirements, telecommuting and other related areas as assigned
- Submit request to COT for the onboarding and separation of employees including the following, email account creation and terminating, maintenance of the email/AD account home folder, equipment, network and software access
- Maintain a current, accurate inventory of computer hardware, software and accessories such as monitors, cameras, peripherals, and includes regular reconciliation of billing statements
- Wireless Coordinator
- Contribute to the overall success of the office by performing other essential duties and responsibilities as assigned.
- Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
- Streamlined HR processes for increased operational efficiency through the development of standard operating procedures.
- Improved organizational culture and morale through the implementation of employee engagement initiatives.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed payroll processing and benefits to compensate employees for service rendered.
INFORMATION TECHNOLOGY ASSOCIATE
KENTUCKY COUNCIL ON POSTSECONDARY EDUCATION
05.2021 - 04.2022
- Submit request to COT for the onboarding and separation of employees including the following, email account creation and terminating, maintenance of the email/AD account home folder, equipment, network and software access
- Assist the Director of Executive Support and Logistics with the coordination of meeting logistics, which may include room reservations, invitations, agendas, identifying resources and technology needs, coordinating tech support and coordinating meals
- Track COT service tickets and identify common tech issues/solutions-scheduling repairs and replacements
- Maintain a current, accurate inventory of computer hardware, software and accessories such as monitors, cameras, peripherals, and includes regular reconciliation of billing statements
- Request access badges through Finance Cabinet for employees and contractors; manage badge access list
- Provide a positive, professional interface with guests, vendors, visitors and callers; serve as meeting check-in at conference registration counter as needed.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Troubleshot technical issues, providing timely solutions and minimizing downtime for staff members.
- Maintained inventory for computers, other technology equipment and software.
- Responded to customer inquiries and provided technical assistance over phone and in person.
BUSINESS SPECIALIST (SUPPORT & LOGISTICS UNIT)
KENTUCKY COUNCIL ON POSTSECONDARY EDUCATION
01.2020 - 05.2021
- Support Executive Leadership Department, Finance Department, Human Resource Department, Academic Affairs, Law Office, Finance Department, Kentucky Virtual Library, GEAR UP, Diversity & Inclusion Department on all duties assigned
- Achieved higher customer satisfaction ratings by streamlining communication processes between departments.
- Served as a liaison between executive leadership and departmental staff, ensuring clear communication channels were maintained at all times.
- Collected, arranged, and input information into database system.
CASE WORKER (PANDEMIC/TEMP)-UNEMPLOYMENT INSURANCE
WORKFORCE DEVELOPMENT CABINET
03.2020 - 01.2021
- Assist Kentucky residents with unemployment due to global pandemic
- Verify qualifying information.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Handled customer inquiries courteously and professionally to enhance satisfaction.
- Collected, arranged, and input information into database system.
BUSINESS SPECIALIST (KENTUCKY VIRTUAL LIBRARY)
KENTUCKY COUNCIL ON POSTSECONDARY EDUCATION
09.2014 - 01.2020
- KYVL Membership Coordinator
- Monitor and support the program's invoice billing and data collection system
- Investigate and resolve member inquiries and complaints
- Act as technical support for statewide libraries and K-12 schools regarding the program's billing system and data collection system
- Work with STAT Courier on data elements to evaluate effectiveness of the program
- Achieved higher customer satisfaction ratings by streamlining communication processes between departments.
- Developed new business strategies for increased revenue generation and market expansion.
- Implemented cost-saving measures, reducing overhead expenses and boosting overall profitability.
- Established strong relationships with key stakeholders through effective negotiation and collaboration techniques.
- Served as a liaison between executive leadership and departmental staff, ensuring clear communication channels were maintained at all times.
ADMINISTRATIVE PROFESSIONAL II (ACADEMIC AFFAIRS)
KENTUCKY COUNCIL ON POSTSECONDARY EDUCATION
12.2013 - 09.2014
- Provide specialized administrative support to Executive Vice President & Academic Affairs
- Prepare travel reimbursement for 12 staff members and manage office procurement
- Streamlined office procedures by implementing efficient filing systems and organizational strategies.
- Enhanced communication between departments for improved workflow and increased productivity.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to deadlines.
- Coordinated scheduling for meetings, appointments, and events to optimize time management for executives.
CASE MANAGER (FAMILY SUPPORT)
CABINET FOR HEALTH & FAMILY SERVICES
05.2002 - 12.2013
- Supervise and monitor Kentucky Works Program
- Determine eligibility for SNAP, KTAP & Medicaid
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
LEASING CONSULTANT
CHARLESTOWN OF DOUGLASS HILLS
05.2008 - 08.2008
- Warmly greet visitors, prospective renters and current renters
- Assists with record keeping, filing, bookkeeping and paperwork as required
- Ensures available and model apartments are fresh and tidy.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
ADMINISTRATIVE SECRETARY I (ADULT INSTITUTIONS)
DEPARTMENT OF CORRECTIONS (CENTRAL OFFICE)
08.1999 - 05.2002
- Enter state-wide inmate bed count data
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Supported executive decision-making by preparing agendas, taking minutes during meetings, and distributing relevant information.
- Responded to inquiries from callers seeking information.
Education
Master of Science - Business Communication
Spalding University
Louisville, KY05.2011
Bachelor of Arts - Criminal Justice
Kentucky State University
Frankfort, KY05.2001
Skills
- Records Management
- Employee Onboarding
- Diversity and Inclusion
- Internal Investigations
Certification
Kentucky Notary Public Certified (Commission expires: September 10, 2026)
Affiliations
- Member of First Corinthian Baptist Church Choir
- Primary Election Officer 2018 (Sheriff), 2019 (Judge) Franklin County
- KYVL Ground Courier Service RFP Committee, 2017
- Elected as Site Based Decision Making Council Minority Representative-Frankfort High School, Frankfort, KY (2015)
- Kentucky State University, Upward Bound Mentor Program, 2012-2015
- DCBS-Kentucky State Fair, Outreach Committee, 2003-2008
- Member of Kentucky State University Alumni and Marching Band Association
References
- Terri Sullivan, Owner, Terri's Catering, 502-330-1626
- Jackie Beach, Claims Specialist, Social Security Administration, 502-545-3959
- Debbie McCoy, Budget Support Specialist, Transportation Cabinet, 502-782-4012, debbie.mccoy@ky.gov
Timeline
INFORMATION TECHNOLOGY ASSOCIATE
KENTUCKY COUNCIL ON POSTSECONDARY EDUCATION
05.2021 - 04.2022
HUMAN RESOURCE GENERALIST
KENTUCKY COUNCIL ON POSTSECONDARY EDUCATION
04.2021 - 09.2023
CASE WORKER (PANDEMIC/TEMP)-UNEMPLOYMENT INSURANCE
WORKFORCE DEVELOPMENT CABINET
03.2020 - 01.2021
BUSINESS SPECIALIST (SUPPORT & LOGISTICS UNIT)
KENTUCKY COUNCIL ON POSTSECONDARY EDUCATION
01.2020 - 05.2021
BUSINESS SPECIALIST (KENTUCKY VIRTUAL LIBRARY)
KENTUCKY COUNCIL ON POSTSECONDARY EDUCATION
09.2014 - 01.2020
ADMINISTRATIVE PROFESSIONAL II (ACADEMIC AFFAIRS)
KENTUCKY COUNCIL ON POSTSECONDARY EDUCATION
12.2013 - 09.2014
LEASING CONSULTANT
CHARLESTOWN OF DOUGLASS HILLS
05.2008 - 08.2008
CASE MANAGER (FAMILY SUPPORT)
CABINET FOR HEALTH & FAMILY SERVICES
05.2002 - 12.2013
ADMINISTRATIVE SECRETARY I (ADULT INSTITUTIONS)
DEPARTMENT OF CORRECTIONS (CENTRAL OFFICE)
08.1999 - 05.2002
Master of Science - Business Communication
Spalding University
Bachelor of Arts - Criminal Justice
Kentucky State University
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