Ivy Robinson
Frankfort,KY
Summary
Resourceful professional with a proven track record at CPE, enhancing team success through effective onboarding processes and payroll accuracy. Demonstrates expertise in employment law and collaborative teamwork, driving employee engagement initiatives that significantly improve organizational culture. Skilled in leveraging advanced interviewing techniques to streamline hiring, contributing to operational excellence.
Overview
25
25
years of professional experience
1
1
Certification
Work History
ADMINISTRATIVE EXECUTIVE ASSISTANT
ADECCO-LABOR CABINET
Frankfort, KY
02.2024 - 08.2024
- Reviewed payroll data for accuracy and compliance.
- Implemented onboarding processes to enhance team success.
- Collaborated with hiring managers to streamline the interview process.
- Oversaw distribution process for technology and security badges.
- Submitted reimbursement requests for travel.
- Coordinated procurement of promotional materials and uniforms.
- Organized schedules for director’s appointments.
- Supported execution of college and career job fairs.
- Engage in Zoom and Teams meetings on designated hybrid workdays.
- Managed scheduling and logistics for photography sessions.
HUMAN RESOURCE GENERALIST
KENTUCKY COUNCIL ON POSTSECONDARY EDUCATION
Frankfort, KY
04.2021 - 09.2023
- Facilitated onboarding and offboarding processes, benefit enrollment, employee increments.
- Facilitated preparation and management of employment data and personnel records within KHRIS.
- Initiated technology requests for email account creation and termination.
- Coordinated wireless network operations for field staff.
- Enhanced employee satisfaction by implementing effective communication strategies and open-door policies
- Improved organizational culture and morale through the implementation of employee engagement initiatives
BUSINESS SPECIALIST (SUPPORT & LOGISTICS UNIT)
KENTUCKY COUNCIL ON POSTSECONDARY EDUCATION
Frankfort, KY
01.2020 - 05.2021
- Increased customer satisfaction by enhancing interdepartmental communication.
- Facilitated effective communication between executive leadership and departmental staff.
- Compiled and organized postsecondary date information for database system.
- Arranged catering services for events.
- Coordinate meeting logistics
- Managed enrollment of team members in various conferences.
- Contributed to the execution of Student Success Summit.
BUSINESS SPECIALIST (KENTUCKY VIRTUAL LIBRARY)
KENTUCKY COUNCIL ON POSTSECONDARY EDUCATION
Frankfort, KY
09.2014 - 01.2020
- Coordinated membership activities state-wide for the Kentucky Virtual Library, with over 300 members.
- Served as a liaison between KYVL and Stat Courier Service
- Resolved and investigated member inquiries and complaints.
- Provide technical support to statewide libraries and K-12 schools for program's billing system.
- Collaborated with STAT Courier on data elements to assess program effectiveness.
- Engineered strategic plans aimed at driving revenue increase and expanding market influence.
- Optimized operational efficiency, driving measurable savings and increasing profitability.
- Cultivated solid stakeholder relationships through proficient negotiation and teamwork.
CASE WORKER (PANDEMIC SPECIAL ASSIGNMENT)
WORKFORCE DEVELOPMENT CABINET/UNEMPLOYMENT
Frankfort, KY
02.2017 - 12.2019
- Helped Kentucky residents address unemployment challenges due to global pandemic.
- Assessed accuracy of required documentation for compliance.
- Delivered high-quality work within tight deadlines in fast-paced settings.
- Address customer inquiries with courtesy and professionalism to boost satisfaction.
- Organized and entered data accurately in database systems.
ADMINISTRATIVE PROFESSIONAL II (ACADEMIC AFFAIRS)
KENTUCKY COUNCIL ON POSTSECONDARY EDUCATION
Frankfort, KY
12.2013 - 09.2014
- Provide specialized administrative support to Executive Vice President & Academic Affairs
- Prepared travel reimbursements for team of 12 staff members.
- Coordinated several projects at once, meeting all deadlines.
- Scheduled meetings, appointments, and events to optimize time management for Executives
CASE MANAGER (FAMILY SUPPORT)
CABINET FOR HEALTH & FAMILY SERVICES
Louisville, KY
05.2002 - 12.2013
- Determine eligibility for SNAP, KTAP & Medicaid
- Manage Kentucky Works Program with a caseload of 125 clients
- Developed comprehensive action plans to enhance client self-sufficiency.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates
- Ensured compliance with regulations and confidentiality by maintaining accurate case documentation.
- Guided clients in understanding various available programs, benefits, and services.
- Built strong connections with community organizations to expand access to essential resources.
- Monitored ongoing caseload closely, adjusting case management strategies in response to changing conditions and incoming information
- Participated in professional development opportunities to stay current on best practices within the field of Case Management
LEASING CONSULTANT
CHARLESTOWN OF DOUGLASS HILLS
Louisville, KY
05.2008 - 08.2008
- Warmly greet visitors, prospective and current renters
- Assists with record keeping, filing, bookkeeping and documentation as required
- Ensures available and model apartments are fresh and tidy for touring
- Increased tenant satisfaction by promptly addressing concerns and resolving issues
- Maintained high occupancy rates through effective marketing strategies and excellent customer service
- Boost property revenue by skillfully negotiating lease terms and rent increases
- Assist with property management tasks, ensuring timely completion of maintenance requests and rent collections
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently
ADMINISTRATIVE SECRETARY I (ADULT INSTITUTIONS)
DEPARTMENT OF CORRECTIONS (CENTRAL OFFICE)
Frankfort, KY
08.1999 - 05.2002
- Oversaw collection and distribution of bed count statistics for the Kentucky Department of Corrections.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments
- Assisted Director with agenda preparation, minute-taking, and information distribution.
- Handled questions from families related to inmates.
Education
Master of Science - Business Communication
Spalding University
Louisville, KY05.2011
Bachelor of Arts - Criminal Justice
Kentucky State University
Frankfort, KY05.2001
High School Diploma -
Franklin County High School
Frankfort05-1994
Skills
- Onboarding processes
- Payroll processing
- Interviewing techniques
- Employee engagement
- Employment law
- Collaborative Team Member
- Compensation and benefits
Affiliations
- SHRM Human Resources Member
- Primary Election Officer 2018 (Sheriff), 2019 (Judge) Franklin County
- KYVL Ground Courier Service RFP Committee, 2017
- Elected as Site Based Decision Making Council Minority Representative-Frankfort High School, Frankfort, KY (2015)
- Kentucky State University, Upward Bound Mentor Program, 2012-2015
- DCBS-Kentucky State Fair, Outreach Committee, 2003-2008
- Kentucky State University Alumni and Marching Band Association
Certification
Certified Kentucky Notary Public, 09/10/26
References
- Dr. Aaron Thompson, President of Kentucky Council on Postsecondary Education, aaron.thompson@ky.gov
- Dr. Rana Johnson, Vice President of Kansas State University, 859-552-4044, ranajohnson07@gmail.com
- Roy Smith, Recreation Supervisor, Whitney M. Young Job Corp., 502-229-6903
Timeline
ADMINISTRATIVE EXECUTIVE ASSISTANT
ADECCO-LABOR CABINET
02.2024 - 08.2024
HUMAN RESOURCE GENERALIST
KENTUCKY COUNCIL ON POSTSECONDARY EDUCATION
04.2021 - 09.2023
BUSINESS SPECIALIST (SUPPORT & LOGISTICS UNIT)
KENTUCKY COUNCIL ON POSTSECONDARY EDUCATION
01.2020 - 05.2021
CASE WORKER (PANDEMIC SPECIAL ASSIGNMENT)
WORKFORCE DEVELOPMENT CABINET/UNEMPLOYMENT
02.2017 - 12.2019
BUSINESS SPECIALIST (KENTUCKY VIRTUAL LIBRARY)
KENTUCKY COUNCIL ON POSTSECONDARY EDUCATION
09.2014 - 01.2020
ADMINISTRATIVE PROFESSIONAL II (ACADEMIC AFFAIRS)
KENTUCKY COUNCIL ON POSTSECONDARY EDUCATION
12.2013 - 09.2014
LEASING CONSULTANT
CHARLESTOWN OF DOUGLASS HILLS
05.2008 - 08.2008
CASE MANAGER (FAMILY SUPPORT)
CABINET FOR HEALTH & FAMILY SERVICES
05.2002 - 12.2013
ADMINISTRATIVE SECRETARY I (ADULT INSTITUTIONS)
DEPARTMENT OF CORRECTIONS (CENTRAL OFFICE)
08.1999 - 05.2002
Master of Science - Business Communication
Spalding University
Bachelor of Arts - Criminal Justice
Kentucky State University
High School Diploma -
Franklin County High School
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