Hi, I’m
Ivy Simeon
La Union
Summary
I am an adaptable, client-focused professional with strong communication, administrative, and virtual assistance skills. I bring over a decade worth of experience in luxury sales, customer care, and remote operations and assistance, consistently delivering high-quality work in fast-paced environments. I'm detail-oriented, tech-savvy, and skilled with digital tools, content creation, calendar and client management. I'm looking to excel in a full-time remote virtual assistant role and build a long-term career in digital marketing.
Overview
15
years of professional experience
Work History
PatientPro Marketing
General virtual assistant
08.2025 - Current
Job overview
- I provided comprehensive virtual administrative support by managing calendars, coordinating accurate appointment bookings, and proactively correcting scheduling errors.
- I communicated closely with clinics through email and chat to share patient updates, verify demographics, and resolve issues quickly.
- I also conducted outbound calls to confirm appointments, handled cancellations and reschedules, and ensured all bookings aligned with clinic availability to maintain smooth, efficient operations.
Wheelzy
Purchasing manager
03.2025 - 07.2025
Job overview
- I supported sales operations by handling inbound and outbound calls, closing deals, and negotiating pricing while maintaining excellent customer service.
- I followed established scripts and processes to ensure consistent communication, met daily, weekly, and monthly sales targets, and represented company values in every customer interaction.
Intercontinental Hotels Group
Luxury Sales and Services Representative
06.2016 - 10.2024
Job overview
- I provided high-quality remote support by delivering prompt, knowledgeable assistance and resolving customer issues with accuracy, empathy, and professionalism.
- I managed key accounts, addressed concerns proactively, and corrected discrepancies to maintain strong client relationships and retention.
- I consistently met performance and sales goals by using effective upselling strategies and offering tailored recommendations based on customer needs.
- I maintained organized workflows, adapted quickly to changing processes, and communicated clearly across teams to ensure smooth operations.
- My ability to anticipate needs, follow through on tasks, and stay current on product and policy updates allowed me to deliver reliable, efficient, and customer-focused virtual support.
ABC 360
Customer Support Specialist
06.2015 - 06.2017
Job overview
- I provided timely, professional support across phone, email, and chat while managing a high volume of inquiries and maintaining accurate, well-organized records in CRM systems.
- I documented detailed case notes, accessed account information efficiently, and resolved issues with clarity, empathy, and sound judgment.
- I built strong client relationships, handled escalations with tact, and maintained thorough product knowledge to deliver accurate information and informed recommendations.
- I consistently supported daily operations with a positive, solutions-focused approach that strengthened customer satisfaction and overall workflow efficiency.
Directv Baguio
Customer Support Specialist
08.2013 - 10.2015
Job overview
- I supported daily operations by organizing lesson schedules, maintaining accurate records of attendance and performance, and managing student documentation with consistency and attention to detail.
- I communicated clearly with learners, identified their needs, and provided concise, actionable feedback to support progress.
- I collaborated with educational staff to ensure smooth workflows and a positive learning experience, while researching new tools and methods to improve teaching efficiency.
SITEL
Customer Service Representative
07.2011 - 06.2013
Job overview
- I handled high-pressure customer situations with professionalism, resolved escalations quickly, and maintained accurate documentation of all interactions.
- I provided timely support across multiple channels, delivered clear information, and offered tailored recommendations using strong product knowledge.
- I built rapport through active listening, improved resolution times with effective problem-solving, and collaborated with internal teams to address feedback and expedite urgent requests.
- My organized workflow, clear communication, and solutions-focused approach consistently strengthened customer satisfaction and operational efficiency.
Education
Benguet State University
Licensed Professional Teacher
09.2016
University Overview
University of The Cordilleras
Bachelor of Arts from Mass Communications
01.2013
University Overview
Skills
- Excellent customer service
- Multitasking Abilities
- Maintaining customer satisfaction and retention
- Active listening and rapport-building
- Handling escalations with tact and diplomacy
- Call Documentation
- Product and Service Sales
- Upselling and Cross Selling
- Account Management
- Calm and Professional Under Pressure
- Performance Tracking
Languages
English
Timeline
General virtual assistant
PatientPro Marketing
08.2025 - Current
Purchasing manager
Wheelzy
03.2025 - 07.2025
Luxury Sales and Services Representative
Intercontinental Hotels Group
06.2016 - 10.2024
Customer Support Specialist
ABC 360
06.2015 - 06.2017
Customer Support Specialist
Directv Baguio
08.2013 - 10.2015
Customer Service Representative
SITEL
07.2011 - 06.2013
Benguet State University
Licensed Professional Teacher
University of The Cordilleras
Bachelor of Arts from Mass Communications