Ivy Simmons
Orangeburg
Summary
Results-driven administrative professional with track record of supporting program operations and enhancing organizational efficiency. Recognized for strong team collaboration and ability to adapt to changing needs. Skilled in managing schedules, coordinating events, and streamlining administrative processes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Program Assistant
South Carolina State University
01.2025 - Current
- Coordinates program logistics, ensuring timely delivery of resources and materials.
- Assists with developing training materials and schedules for program participants.
- Manages communication between faculty and staff to facilitate project updates and feedback.
- Streamlines administrative processes, improving overall efficiency of program operations.
Assistant Manager
Security Finance Corp
10.2023 - 01.2025
- Analyzed financial reports, identifying trends to support strategic decision-making.
- Managed customer relations, addressing inquiries and resolving issues promptly.
- Supervised daily operations, ensuring compliance with regulatory standards and best practices.
Bank Teller
South Carolina State Credit Union
11.2021 - 08.2023
- Processed customer transactions accurately and efficiently, ensuring high levels of service satisfaction.
- Managed cash drawer, balanced daily transactions, and resolved discrepancies promptly.
Account Specialist
World Finance Company
11.2018 - 11.2021
- Managed client account inquiries, ensuring prompt and accurate responses to enhance customer satisfaction.
- Developed tailored financial solutions by analyzing client needs and recommending appropriate products.
Client Care Coordinator
BoomTown
06.2018 - 11.2018
- Managed communications between clients and internal teams, enhancing responsiveness and clarity.
- Trained staff on operating procedures and company services.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Data Entry Operator
Source HOV
04.2017 - 12.2017
- Maintained organized records to support data retrieval and reporting needs.
- Conducted quality checks on data entries to ensure integrity and compliance.
- Collaborated with team members to streamline data entry workflows and reduce errors.
Operational Processing Associate
EDM Americas
12.2016 - 03.2017
- Streamlined workflow processes, enhancing efficiency and reducing turnaround times for processing tasks.
- Collaborated with cross-functional teams to resolve issues and maintain smooth operational flow.
Front Desk Agent
Policy Arranged
08.2015 - 03.2016
- Managed guest check-in and check-out processes to ensure smooth arrivals and departures.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records using property management systems.
- Implemented efficiency improvements in front desk operations, enhancing guest satisfaction levels.
Administrative Assistant
County of Orangeburg
08.2013 - 02.2015
- Streamlined office procedures by implementing new filing systems, improving document retrieval times.
- Developed training materials for new staff, fostering a collaborative learning environment and knowledge sharing.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Clerical Assistant
Staffmark
07.2013 - 08.2013
- Managed scheduling and documentation processes to ensure smooth daily operations.
Fine Jewelry Associate
Sears
06.2011 - 04.2012
- Assisted customers in selecting fine jewelry, providing personalized service and product knowledge.
- Managed inventory levels, ensuring optimal stock availability for high-demand items.
Tutor
Carolina Educational Services
02.2009 - 04.2009
- Traveled to students' homes to conduct tutoring sessions
- Employed proven study aides to prepare for upcoming tests and quizzes.
Cashier
Piggly Wiggly
06.2007 - 08.2007
- Processed customer transactions efficiently, ensuring accurate cash handling and balancing registers.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Education
Master's degree - Business Administration
University of Phoenix
Phoenix, AZ05.2023
Bachelor's - Communication With Concentration in Media Studies
College of Charleston
08.2013
Skills
- Consumer relations management
- Customer Support
- Database management
- Tutoring
- Office Management
- Adobe Photoshop
- Social Media Management
- Proofreading
- Accounting
- Effective communication
- Customer Service
- Call Center
- Word Processing
- Experienced in office management
- Marketing
- Microsoft Powerpoint
- Research
- Content Development
- Copywriting
- Teamwork and collaboration
- Multitasking and organization
- Data entry
- Scheduling management
Certification
Life Insurance License, 2023-08-01, 2026-10-01, 18993264
Timeline
Program Assistant
South Carolina State University
01.2025 - Current
Assistant Manager
Security Finance Corp
10.2023 - 01.2025
Bank Teller
South Carolina State Credit Union
11.2021 - 08.2023
Account Specialist
World Finance Company
11.2018 - 11.2021
Client Care Coordinator
BoomTown
06.2018 - 11.2018
Data Entry Operator
Source HOV
04.2017 - 12.2017
Operational Processing Associate
EDM Americas
12.2016 - 03.2017
Front Desk Agent
Policy Arranged
08.2015 - 03.2016
Administrative Assistant
County of Orangeburg
08.2013 - 02.2015
Clerical Assistant
Staffmark
07.2013 - 08.2013
Fine Jewelry Associate
Sears
06.2011 - 04.2012
Tutor
Carolina Educational Services
02.2009 - 04.2009
Cashier
Piggly Wiggly
06.2007 - 08.2007
Master's degree - Business Administration
University of Phoenix
Bachelor's - Communication With Concentration in Media Studies
College of Charleston