Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

IVY SMITH

EMMAUS,PA

Summary

I am an experienced, versatile, self motivated and result-oriented professional worker with proven expertise in Direct support and Home care. A collaborative individual, I successfully Support and redirect others by sharing knowledge, using effective communication strategies and fostering team oriented culture and focused on maintaining client safety through continuous monitoring, care and overall wellbeing.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Providence Home Care
Emmaus, PA
11.2022 - Current
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Facilitated social interactions between participants and their peers in the community.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Followed care plan and directions to administer medications.
  • Developed relationships with families of those receiving services to ensure continuity of care.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Transported clients to doctor's appointments and errands.

Line Leader/Quality Control Inspector

Sharp Packaging Solutions
Allentown, PA
07.2022 - Current
  • Delegated tasks to employees to enhance productivity and workflow.
  • Verify and Review all entries in Batch Record for accuracy, completeness and ensure all are supported by appropriate documentation within batch record.
  • Interpret Job orders and specification to line associates and assign duties.
  • Strive to achieve over 100 percent goal in each running room.
  • Worked closely with Mechanics and Electricians to Setup production rooms.
  • Motivates line associates in rooms to achieve goals.
  • Communicated shift handover information to other shifts to keep personnel aware before beginning their shift.
  • Verify all product, documents, systems and processes are in compliant with customer work instructions, company standards and specifications.
  • Operate, monitor and troubleshoot variety of assigned production machine
  • Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
  • Monitored production lines to ensure accuracy of product quality, quantity, and timing.

Skills Trainer

Sharp Packaging Solutions
11.2021 - Current
  • Train new team members on correct procedures for all areas of operations.
  • Trained existing team members on specialized skills set to enable them perform their responsibilities
  • Train all employees on CAPA systems and cGMP procedures
  • Train employees on new policies and quality standards for operation.
  • Write Training reports on individuals at end of each training period
  • Identify workers with specific skill sets to recommend for promotions or raises, increasing internal hiring by 1%
  • Set positive example for team members by providing high-quality, efficient service.
  • Designed and executed training programs for new and existing crew members to provide knowledge, skills and techniques in performing tasks

Floor Lead For Bottling and Specialty

Sharp Packaging Solutions
07.2021 - 06.2022
  • Delegated tasks to employees to enhance productivity and workflow.
  • Outline sharp recommended strategies and methods to Line leaders and PAII to help improve productivity.
  • Collaborated with other departments to drive successful completion of assigned tasks.
  • Assisted supervisor with feedback to and from employee performance evaluations.
  • Work closely with Mechanics and Electricians to Setup production rooms.
  • Communicate supervisory instruction to line leaders and Quality associates and notify supervisors with personnel issues.
  • Verify all product, documents, systems and processes are in compliant with customer work instructions, company standards and specifications.
  • Operate, monitor and troubleshoot variety of assigned production machine
  • Ensure that a proper cleaning procedure is performed after the completion of a production lot.
  • Verify the correct quantity of all issued components and products to a room.

Distribution Technician

Thermofisher Scientific
08.2019 - 07.2020
  • Application of good management practices in all areas.
  • Process orders according to receipt dates before deadlines.
  • Verify proper storage condition and temperature monitoring of shipments.
  • Properly store inventory.
  • Ability to pick over 50 distribution orders in day to meet company missions and values plus shipment dates.
  • Verify paperwork, temperature monitors and all supplies that accompany customer required shipments.
  • Utilization of JLG or mini lifts to enhance work processes.
  • Ability to screen shipments for unauthorized devices in accordance with TSA requirements.
  • Collaborated with other departments on supply and quality issues.
  • Uncovered and resolved errors with minimal oversight.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Reviewed order slips, picked products and staged merchandize to be shipped.

Pharmacy Technician(Intern)

Walgreens Pharmacy
01.2020 - 03.2020
  • Utilize pharmacy database to enter patient prescription and insurance information.
  • Create and process incoming drug orders and modify patient profile.
  • Package medication into vials , bottles and jars labeling prescription with correct item and quantity.
  • Verify prescribers DEA numbers according to established procedures.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Prepared intravenous solutions, Calculate , admixtures, respiratory drugs and other solutions using aseptic techniques.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Counted, measured and compounded medications following standard procedures.

Sales Associate

Turkey Hill Minit Market
03.2018 - 08.2019
  • Provide repeated customers with exceptional care and attention.
  • Stock shelves and supplies and organized displays.
  • Suggest accessories and complementary purchases.
  • Organize racks and shelves to maintain visual appeal of store.
  • Verify that all customers receive receipts for purchases.
  • Answer questions regarding store and its merchandise.
  • Greet customers and ascertain customers' needs.
  • Increased sales by 40% over period by offering consultation on products and services and applying customer service and up selling techniques.
  • Prioritize and accomplish wide range of task each shift.
  • Help customers with questions, problems and complaints in person and via telephone.
  • Train and serve as peer coach for new sales associates.
  • Report incidents to management.
  • Helped customers locate products and checked store system for merchandise at other sites.

Promotional Sales/ Marketing Executive

Bilbert Company Limited
11.2015 - 08.2017
  • Plan and execute ways of communicating product value and brand to clients.
  • Record multiple needs of customers and report to company.
  • Advise company on similar branded product and recommending on reduced pricing to boost sales.
  • Increased sales by 80% over two-year period.
  • Cultivated and maintained strategic alliances with key partners and vendors.
  • Performed competitive analyses and adjusted sales and marketing strategies accordingly.
  • Managed sales promotions and marketing strategies on major social media sites.

Customer Service Executive

Eservices Africa Limited
06.2010 - 08.2015
  • Effectively managed activities of 60 team members in multiple locations.
  • Prepared daily shift report, weekly report, shift updates, data entry and sending of reports to appropriate departments via emails.
  • Address negative customer feedback and emergencies immediately to appropriate department by logging cases into application software.
  • Provide high level of peer monitoring, coaching and leadership support to new and old team mates.
  • Effectively monitor and communicate with team members to maintain clearly defined expectations and assisted on-hand support in logged cases on application software.
  • Collect, monitor and evaluate customer requirements to achieve desired delivery time.
  • Handle over 100 escalations day and conduct call backs where necessary.
  • Resolve over 150 customer questions, issues and complaints by developing rapport with customers and handling difficult issues with professionalism.
  • Recommend changes to existing methods to increase accuracy, efficiency and responsiveness of customer service department.
  • Tracked results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement.
  • Submitted shift reports to management outlining calls made, queries received and issues resolved and uploaded KPI reports into Service Cloud system.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.
  • Delivered exceptional training and hands-on motivation to team members to enhance service delivery approaches and boost customer satisfaction.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat

Education

Associates Degree - Medical Specialty

Independence University
Utah
03.2020

Diploma - Customer Service Management

Nest of Idea Consulting
Accra
04.2014

Associate of Applied Science - Hotel And Restaurant Management

Accra Technical University
Accra
10.2006

Skills

  • Team Leadership
  • Goal Attainment
  • First-aid and CPR
  • Interpersonal Communications
  • Knowledge of state regulations
  • Compassionate client care
  • Superb Time Management Skills
  • Task Delegation
  • Detail Oriented
  • Maintaining Clean Work Areas
  • Mentorship and Training
  • Direct Patient Care
  • Appointment Scheduling
  • Progress Documentation
  • First aid and safety
  • Behavior redirection
  • Medication Administration

Certification

  • CCMA - Certified Clinical Medical Assistant
  • First Aid/CPR Certified
  • TSA Certified
  • DEA Certified

Timeline

Direct Support Professional

Providence Home Care
11.2022 - Current

Line Leader/Quality Control Inspector

Sharp Packaging Solutions
07.2022 - Current

Skills Trainer

Sharp Packaging Solutions
11.2021 - Current

Floor Lead For Bottling and Specialty

Sharp Packaging Solutions
07.2021 - 06.2022

Pharmacy Technician(Intern)

Walgreens Pharmacy
01.2020 - 03.2020

Distribution Technician

Thermofisher Scientific
08.2019 - 07.2020

Sales Associate

Turkey Hill Minit Market
03.2018 - 08.2019

Promotional Sales/ Marketing Executive

Bilbert Company Limited
11.2015 - 08.2017

Customer Service Executive

Eservices Africa Limited
06.2010 - 08.2015

Associates Degree - Medical Specialty

Independence University

Diploma - Customer Service Management

Nest of Idea Consulting

Associate of Applied Science - Hotel And Restaurant Management

Accra Technical University
  • CCMA - Certified Clinical Medical Assistant
  • First Aid/CPR Certified
  • TSA Certified
  • DEA Certified

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IVY SMITH