Ivy Smith
Adrian,MI
Summary
Professional with proven expertise in office management, bringing strong organizational, administrative, and communication skills. Known for effective team collaboration, adaptability, and achieving results in dynamic environments. Skilled in managing schedules, coordinating meetings, and streamlining office operations while maintaining high standards. Reliable and flexible, ensuring seamless support for team and leadership needs.
Overview
12
12
years of professional experience
Work History
Assistant to the Director
Bethany Kids Learning Center
11.2017 - 03.2025
- Implemented effective conflict resolution strategies for resolving issues among 0ver 25 faculty members.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records for 150+ students.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Followed established procedures to enter and process data correctly.
Service Manager
Chipotle Mexican Grill
11.2014 - 06.2016
- Trained new cashiers on procedures, customer service and sales techniques.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Cross-trained and backed up other customer service managers.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Caretaker
Private In-Home Care
07.2013 - 11.2015
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Obtained information about clients’ medical history, drug history, complaints and allergies.
- Provided pre- and post-operative care.
- Scheduled and accompanied clients to medical appointments.
Education
High School Diploma -
Homeschooled
Adrian, MI2013
Skills
- Document preparation
- Policy enforcement
- Office software proficiency
- Clear oral/written communication
- Financial reporting
- Organizational skills
- Relationship building
- Customer relations
- Data entry
- Employee training
- Scheduling and calendar management
Timeline
Assistant to the Director
Bethany Kids Learning Center
11.2017 - 03.2025
Service Manager
Chipotle Mexican Grill
11.2014 - 06.2016
Caretaker
Private In-Home Care
07.2013 - 11.2015
High School Diploma -
Homeschooled
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