Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ivy Speight

INDIANAPOLIS

Summary

Dynamic Learning Coordinator at Amazon with expertise in collaborative learning and training delivery. Championed targeted training sessions that enhanced employee performance and streamlined onboarding, significantly reducing turnover. Hazmat trained, fostering a culture of safety and continuous improvement through effective communication and innovative content development.

Overview

7
7
years of professional experience

Work History

Learning Coordinator

Amazon
10.2024 - Current
  • Evaluated employee performance and identified skill gaps, developing targeted training sessions to address specific needs.
  • Facilitated cross-functional team trainings aimed at improving communication skills and fostering collaborative problem-solving abilities among staff members.
  • Championed continuous improvement efforts through regular reviews of existing programs, identifying areas for enhancement or modification as needed.
  • Promoted a culture of ongoing professional development by providing timely information about internal and external opportunities for growth within the organization.
  • Streamlined the onboarding process for new hires, resulting in faster integration into company culture and reduced turnover rates.
  • Worked in partnership with Safety within the ASC committee as the Co-Chairman where I identified safety issues and worked to find a solution to make the process not only more efficient but safer preventing injuries and concerns from others.
  • Worked within the Hazmat Processing area for going on 2 years and ongoing, where I not only assisted in ensuring proper processing but assisted in training and improving not only the process but the designated area.


General Warehouse Worker

Amazon
10.2022 - 10.2024
  • Received and processed warehouse orders using handheld scanner.
  • Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.
  • Communicated effectively with supervisors regarding issues affecting warehouse operations or performance metrics.
  • Used pallet jacks and forklifts to load and unload freight from flatbed trailers.
  • Maintained safe and clean work environment by keeping warehouse work areas neat, floors clean and goods safely stacked.

Service Representative

GEICO, Government Employees Insurance
07.2019 - 10.2022
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
  • Operated in dynamic, high-volume environments to provide skilled assistance to customers from 47/50 states.
  • Accepted payments and updated accounts with latest information.
  • Provided information about company products and services, and capitalized on upsell opportunities.

Security Officer

Allied Universal Security Services
08.2018 - 07.2019
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reported suspicious activities and persons to law enforcement.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Education

High School Diploma -

Stanhope Elmore Highschool
Millbrook, AL

Skills

  • Collaborative learning
  • Virtual training
  • Content development
  • Training delivery
  • Hazmat trained and trainer
  • Trained to process hazardous material

Timeline

Learning Coordinator

Amazon
10.2024 - Current

General Warehouse Worker

Amazon
10.2022 - 10.2024

Service Representative

GEICO, Government Employees Insurance
07.2019 - 10.2022

Security Officer

Allied Universal Security Services
08.2018 - 07.2019

High School Diploma -

Stanhope Elmore Highschool

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Ivy Speight