Ivy Spiller
Mount Vernon,IL
Summary
Dynamic and highly reliable professional with extensive experience in customer service and team management at Panera Bread. Proven ability to enhance operational efficiency and foster positive team environments. Skilled in data collection and behavioral management, consistently implementing effective training programs to elevate staff performance and customer satisfaction.
Offering commitment to learning and excelling in academic program support within field of psychology. Brings foundational understanding of psychology principles and strong organizational and communication skills. Ready to use and develop analytical and problem-solving skills in any role.
Overview
11
11
years of professional experience
Work History
Bartender
JJ's Sports Bar
01.2024 - 07.2024
- Provided exceptional customer service by engaging with patrons and ensuring satisfaction.
- Prepared and served alcoholic and non-alcoholic beverages efficiently and accurately.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Assisted in training new staff on cocktail preparation and customer interaction protocols.
- Managed inventory levels, ensuring availability of popular items while minimizing waste.
- Developed signature cocktails that enhanced menu offerings and boosted customer interest.
- Collaborated with kitchen staff to coordinate service during peak hours for optimal efficiency.
Restaurant Manager
Panera Bread
01.2023 - 06.2023
- Oversee daily operations to ensure efficient service and customer satisfaction.
- Train and mentor staff on best practices for food safety and hygiene.
- Implement inventory management systems to optimize stock levels and reduce waste.
- Develop schedules to maintain adequate staffing while managing labor costs effectively.
- Foster a positive team environment to encourage collaboration and high performance.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Registered Behavior Technician
Kaleidscope Behavior Analysis And Therapy
08.2020 - 12.2022
- Learned specialized behavior approaches to implement behavioral strategies.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Supported client using principles of applied behavior analysis.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
- Worked as part of collaborative team to address changing needs of children and families.
- Implemented individualized treatment plans to improve clients' behavioral skills.
- Assisted in data collection and documentation for client progress and outcomes.
- Collaborated with multidisciplinary teams to ensure comprehensive care approaches.
Server
Bandanas Bar-B-Q
08.2019 - 03.2020
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Server
Rare Chop House
08.2019 - 03.2020
- Managed sections for smooth flow of guests and orders
- Took and submitted orders, including customer preferences and dietary requirements
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences
- Suggested wine pairings to go with specific menu items
- Strived to increase sales by 2% per shift by offering more high end items
- Ran food from chefs to guest tables including dishes that required special serving techniques
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
Nanny
Rachael Thomas
08.2019 - 01.2020
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events
- Monitored schedules to maintain sleeping, eating and school schedules for children
- Offered positive and nurturing environments to support child social and emotional growth
- Fostered close relationships with children by asking about school, friends and hobbies
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback
Associate Manager
Cracker Barrel
12.2017 - 05.2019
- Analyzed and evaluated monthly and quarterly financial statements
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates
- Managed, trained and motivated employees and managers to continuously improve knowledge and abilities in each department
- Observed each employee’s individual strengths and initiated mentoring program to improve areas of weakness
- Appraised inventory levels every week and ordered new merchandise to keep quantities well-stocked
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
Server
Cracker Barrel
05.2013 - 12.2017
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Employee Training Coordinator
Cracker Barrel
03.2017 - 08.2017
- Supported and trained 100 staff members to achieve and maintain top client satisfaction.
- Updated training records and curriculum materials database routinely, ensuring accuracy and availability of all required documentation.
- Ensured long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
- Resolved understaffing issues, disputes, employee terminations and disciplinary procedures.
- Evaluated established training programs, employee performance across all areas of the store, and organizational goals to identify knowledge and skill gaps.
Education
Associate of Science - Psychology
Southern Illinois University Edwardsville
Edwardsville, ILAssociate of Arts - General Studies
Rend Lake College
Ina, ILBachelor of Arts - Psychology
Southern Illinois University, Carbondale
Carbondale, IL12-2025
Associate of Arts - Criminal Justice
Hopkinsville Community College
Hopkinsville, KY12.2021
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Active listening
- Data collection
- Documentation skills
- Prompting and fading strategies
- Behavioral management
- Social skills development
- Positive reinforcement
- Behavior treatment plans
- Skill development
- Behavior management
- Organization
- Professionalism
References
Julie Adcock: CEO of Kaleidoscope-618-246-7951
Patrick Securcher: District Manager Cracker Barrel (919) 426-3346
Jamie Harris: General Manager Cracker Barrel (615) 720-2137
Jeff Hendrix: General Manager- Cheddars (217) 778-0066
Rachael Lowery- (nanny for) 618-201-8379
Jeniffer Melton-All-star gym owner- 618-316-3884
Lenna Templin- (previous family)- 615-430-9492
Timeline
Bartender
JJ's Sports Bar
01.2024 - 07.2024
Restaurant Manager
Panera Bread
01.2023 - 06.2023
Registered Behavior Technician
Kaleidscope Behavior Analysis And Therapy
08.2020 - 12.2022
Server
Bandanas Bar-B-Q
08.2019 - 03.2020
Server
Rare Chop House
08.2019 - 03.2020
Nanny
Rachael Thomas
08.2019 - 01.2020
Associate Manager
Cracker Barrel
12.2017 - 05.2019
Employee Training Coordinator
Cracker Barrel
03.2017 - 08.2017
Server
Cracker Barrel
05.2013 - 12.2017
Associate of Science - Psychology
Southern Illinois University Edwardsville
Associate of Arts - General Studies
Rend Lake College
Bachelor of Arts - Psychology
Southern Illinois University, Carbondale
Associate of Arts - Criminal Justice
Hopkinsville Community College