Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ivy Tyler

Staunton

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Call Center Representative

Great Eastern Resort
03.2024 - Current
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Engaged in training sessions to improve product knowledge and customer service skills.
  • Maintained professionalism during high-volume call periods to ensure customer satisfaction.
  • Adapted quickly to new software tools and communication protocols for improved performance.
  • Handled incoming calls, addressing inquiries and resolving issues efficiently.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Assisted customers by providing accurate information regarding products and services.

Cashier

Parallel
05.2022 - 02.2024
  • Processed customer transactions accurately and efficiently, ensuring high levels of satisfaction.
  • Maintained cash register operations, handling payments and providing change with precision.
  • Assisted customers in locating products and answering inquiries to enhance shopping experience.
  • Monitored inventory levels, reporting discrepancies to management for timely resolution.
  • Handled customer complaints with professionalism, fostering positive relationships and loyalty.
  • Implemented best practices for cash handling, increasing accuracy during peak hours.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.

Certified Nursing Assistant

Envoy of Staunton
09.2013 - 11.2016
  • Provided direct patient care, ensuring comfort and safety during daily activities.
  • Monitored vital signs and reported changes to healthcare team, enabling timely interventions.
  • Maintained cleanliness and organization of patient areas, promoting sanitary conditions for recovery.
  • Educated patients on personal hygiene practices, improving overall health management.
  • Implemented process improvements for documentation accuracy, increasing compliance with healthcare standards.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Education

Buffalo Gap High School
1800 Buffalo Gap Hwy, Swoope, VA 24479
06-2009

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Call center customer service
  • Verbal and written communication
  • Resolving issues
  • Inbound phone calls
  • Call center operations
  • Communicating with clients
  • Customer communications
  • Call control

Timeline

Call Center Representative

Great Eastern Resort
03.2024 - Current

Cashier

Parallel
05.2022 - 02.2024

Certified Nursing Assistant

Envoy of Staunton
09.2013 - 11.2016

Buffalo Gap High School

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