Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ivy Wateba

Goodyear,AZ

Summary

Dynamic Fiber Network Technician with D2E, skilled in fiber termination and network troubleshooting. Enhanced customer satisfaction through proactive support and reduced downtime via effective problem-solving. Demonstrated leadership by mentoring technicians and optimizing fiber optic installations, ensuring high-quality service and client retention. Committed to safety and continuous improvement in fiber optics technology.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Fiber Network Technician

D2E
09.2021 - Current
  • Facilitated cost-savings initiatives by recommending upgrades or modifications to existing fiber infrastructures when necessary.
  • Advanced personal technical skillset through continuous training and certifications in fiber optics technology.
  • Expedited service restoration times after outages using adept problem-solving skills and knowledge of fiber network architecture.
  • Mitigated potential risks with diligent inspection and repair of damaged cables or connectors.
  • Ensured smooth operations, maintaining accurate records of all work performed on the fiber network system.
  • Enhanced customer satisfaction by providing timely technical support for fiber network issues.
  • Boosted company reputation by consistently delivering high-quality work, ensuring client satisfaction and repeat business.
  • Demonstrated adaptability to emerging technologies in the field by staying updated on latest advancements in optical communication systems.
  • Contributed to project success by assisting in the planning, installation, and commissioning of new fiber optic networks.
  • Assured quality control, performing fiber splicing, termination, and documentation procedures.
  • Promoted a safe working environment by adhering to industry best practices, safety regulations, and company policies during all tasks involving fiber optics technology.
  • Strengthened team capabilities through mentoring less experienced technicians on proper techniques in handling delicate optical fibers and equipment.
  • Improved network performance by conducting thorough fiber optic installations, testing, and troubleshooting.
  • Reduced downtime with regular maintenance and monitoring of fiber optic equipment and infrastructure.
  • Increased client retention through proactive communication and prompt resolution of technical concerns.
  • Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
  • Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
  • Conducted site surveys to validate customer's infrastructure deliverables.
  • Installed and configured new devices and system components.
  • Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
  • Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
  • Responded to service requests during and after business hours.
  • Located and repaired line faults to maintain existing network without causing signal failure interruptions.
  • Read blueprints and schematics to correctly place equipment.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Coordinated installation of new users and relocations of existing users.
  • Researched and recommended network and data communications hardware and software.

Smart Home Manager

Stanecky Corp
06.2018 - 08.2021
  • Conducted thorough assessments of client needs to recommend suitable smart home solutions.
  • Educated clients about potential energy savings by utilizing efficient heating, cooling, lighting, and appliance control strategies within their smart homes.
  • Optimized smart home network performance by conducting regular maintenance and updates.
  • Coordinated installation of smart home devices for seamless integration into existing systems.
  • Worked closely with architects, builders, electricians, and other professionals during new construction or renovation projects involving integrated technology solutions.
  • Increased system reliability by implementing advanced security measures for smart home networks.
  • Provided comprehensive training to clients on the use and management of their smart home systems.
  • Managed a team of technicians, providing guidance, support, and direction for successful project completion.
  • Delivered exceptional customer support by promptly addressing concerns or inquiries related to their smart home systems.
  • Improved overall system functionality through regular firmware upgrades and software updates for various connected devices.
  • Established strong relationships with clients to promote trust, loyalty, and repeat business opportunities.
  • Resolved technical issues with smart home devices through effective troubleshooting techniques.

Satellite Installation Technician

Superior LLC
09.2011 - 05.2018
  • Enhanced system performance for clients by conducting thorough diagnostics and troubleshooting of satellite equipment.
  • Utilized proper tools and equipment for each job, maintaining a well-organized work vehicle for efficiency purposes.
  • Conducted regular maintenance checks on satellite systems, ensuring consistent reliability for customers.
  • Assisted in training new technicians, sharing best practices and techniques for successful installations.

Education

Associate of Arts -

Riverland Community College
Austin, MN

Skills

  • Fiber optic safety
  • Fiber termination
  • Fiber optic routing
  • OTDR operation
  • Loss testing
  • Fusion splicing
  • Network troubleshooting
  • Fiber optic standards

Certification

STCE

Timeline

Fiber Network Technician

D2E
09.2021 - Current

Smart Home Manager

Stanecky Corp
06.2018 - 08.2021

Satellite Installation Technician

Superior LLC
09.2011 - 05.2018

Associate of Arts -

Riverland Community College

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