Ivy Watkins
New York,New York
Summary
Dynamic HR professional with extensive experience driving organizational effectiveness to elevate the employee experience. Skilled at translating business priorities into cohesive HR initiatives. Adept at leveraging data-driven insights to implement modern HR solutions that enhance engagement, empower managers, and embed a culture of continuous improvement.
Overview
6
6
years of professional experience
Work History
HR Business Partner, Vice President
Citi Group
01.2023 - Current
- Partnered with senior leadership to align HR strategies with business goals, driving improvements in retention, productivity, and overall organizational effectiveness.
- Led a business-wide organizational redesign in collaboration with business leaders, HR Advisor, and legal partner to achieve cost savings by streamlining operations aligned to the global talent center strategy.
- Advised executives and business managers on HR best practices, performance management, talent planning, and risk mitigation to support strategic decision-making.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives to reach business goals.
- Reduced process gaps within ServiceNow case management system to achieve optimal productivity.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
HR Generalist, Assistant Vice President
Citi Group
07.2021 - 12.2022
- Facilitated employee relations initiatives, including investigations, conflict resolution, and mediation, to maintain a positive work environment and minimize legal risks.
- Collaborated with cross-functional teams to drive HR projects and initiatives, such as organizational restructuring, change management, and employee engagement surveys.
- Managed global mobility and immigration processes, ensuring compliance and seamless relocation experiences for international and domestic employees.
- Executed annual Voice of the Employee (VOE) survey strategy, from planning through analytics, to inform leadership on culture and engagement trends.
- Designed onboarding and new hire training in response to VOE insights, leading to a 30-point increase in business acumen and new hire effectiveness.
- Developed talent management initiatives focused on identifying, developing, and retaining high-potential talent across the organization.
HR Analyst - Talent Management and Engagement
Citi Group
07.2020 - 06.2021
- Facilitated learning sessions for early-career talent programs (Service Year, CariClub, One Young World), by utilizing instructional methods and technologies to increase learner engagement and retention of high-potential talent.
- Managed vendor partnerships and negotiated training contracts, improving cost-efficiency and learning outcomes.
- Developed and implemented talent management strategies to attract, develop, and retain top talent.
- Managed Treasury and Trade Solutions AVP mentorship program to facilitate knowledge transfer and skill development, resulting in increased senior mentor participation by 20%.
- Evaluated program effectiveness through assessments, surveys, and feedback mechanisms, continuously refining programs to improve impact and agility.
HR Analyst - HR Partnership and Delivery
Citi Group
06.2019 - 06.2020
- Contributed to performance management process by coordinating performance evaluations, providing feedback to managers and employees, and identifying opportunities for improvement.
- Coordinated HR Generalist training and development initiatives, including scheduling, logistics, and content development, to enhance employee skills and competencies.
- Led training for Private Bank and Wealth management staff to ensure business managers were properly trained in Workday and ServiceNow.
- Supported talent acquisition, onboarding, and mobility efforts, contributing to positive employee experiences for both domestic and international hires.
- Documented business processes and analyzed procedures to align with changing business needs.
Education
Bachelor of Arts - United States History
Spelman College
Atlanta, GA05-2019
Skills
- Talent & Performance Management
- Executive Coaching & Development
- Written & Verbal Communication
- Workday, ServiceNow, and HRIS Platforms
- Data Analytics and Survey Creation
- Organizational Design
- Strategic Planning
- Succession Planning
Timeline
HR Business Partner, Vice President
Citi Group
01.2023 - Current
HR Generalist, Assistant Vice President
Citi Group
07.2021 - 12.2022
HR Analyst - Talent Management and Engagement
Citi Group
07.2020 - 06.2021
HR Analyst - HR Partnership and Delivery
Citi Group
06.2019 - 06.2020
Bachelor of Arts - United States History
Spelman College
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