Ivy Myers-White
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated with excellent experience in industry. Maintain a professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Best Western Plus Hotel
01.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled reservations accurately using reservation software, reducing conflicts or doublebookings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Online Grocery Associate
Walmart
07.2022 - 01.2023
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
Front Desk Receptionist
Holiday Inn Hotel
04.2021 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Retail Sales Associate
Plato's Closet
08.2020 - 07.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Krum High School
Krum, TX05.2021
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Hospitality services
- Front Office Management
Timeline
Front Desk Receptionist
Best Western Plus Hotel
01.2023 - Current
Online Grocery Associate
Walmart
07.2022 - 01.2023
Front Desk Receptionist
Holiday Inn Hotel
04.2021 - 08.2022
Retail Sales Associate
Plato's Closet
08.2020 - 07.2022
High School Diploma -
Krum High School
Similar Profiles
Molly SillsMolly Sills
Housekeeper at Best Western Plus HotelHousekeeper at Best Western Plus Hotel
Rinu FrancisRinu Francis
Housekeeping Room Attendant at Best Western Plus HotelHousekeeping Room Attendant at Best Western Plus Hotel
Dennette RasberryDennette Rasberry
Breakfast Attendant at Best Western Plus HotelBreakfast Attendant at Best Western Plus Hotel
Katelyn PerryKatelyn Perry
Front Desk Receptionist at Best Western Plus HotelFront Desk Receptionist at Best Western Plus Hotel
Desmarie LeonDesmarie Leon
Front desk associate, front desk receptionist, Shift lead, Sales associate at Agriscape inc.Front desk associate, front desk receptionist, Shift lead, Sales associate at Agriscape inc.