Summary
Overview
Work History
Education
Skills
Timeline
Licenses and Certifications
Generic

Ivy Wilks

Salem

Summary

Dynamic professional with extensive experience in managing customer inquiries and delivering exceptional support. Proven ability to leverage strong communication and problem-solving skills to efficiently resolve issues while consistently maintaining high satisfaction levels through empathetic and responsive service. Recognized for a quick learning aptitude and a positive attitude, contributing to an upbeat and welcoming workplace atmosphere. Committed to fostering lasting relationships and enhancing the overall customer experience.

Overview

9
9
years of professional experience

Work History

Customer Service Associate

Kohl's
09.2022 - 05.2025
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Trained and developed store employees
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Develop and maintain a productive team environment
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Process transactions swiftly and efficiently

Store Manager

The Children's Place
06.2016 - 04.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Sales Associate

Grocery Outlet Bargain Market
06.2016 - 12.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

High School Diploma -

Connections Academy
01.2016

Skills

  • Proven sales expertise
  • Customer-focused retail sales
  • Visual merchandising strategies
  • Customer service expertise
  • Team leadership
  • Asset protection
  • Store management experience
  • Sales enhancement
  • Cash management
  • Point of sale expertise

Timeline

Customer Service Associate

Kohl's
09.2022 - 05.2025

Store Manager

The Children's Place
06.2016 - 04.2020

Sales Associate

Grocery Outlet Bargain Market
06.2016 - 12.2016

High School Diploma -

Connections Academy

Licenses and Certifications

  • HIPAA certified
  • Marijuana Workers Permit (est. June 3rd, 2025)

Similar Profiles

CREATE PROFILE