Ivy Williams
Tyler,TX
Summary
Dynamic individual with hands-on experience in Case Management and talent for navigating challenges. Brings strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset, and committed to making meaningful contributions and advancing organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Simulated Patient
UT Health Center-Tyler School of Medicine
07.2024 - Current
- Portray a range of patient characteristics with precise simulation of signs, symptoms, and affect/behavior to facilitate medical students’ clinical training.
- Deliver constructive feedback to medical students, enhancing their diagnostic and interpersonal skills through standardized patient interactions.
- Ensure accurate and reliable completion of checklists and documentation using Microsoft Office, demonstrating proficiency in written and verbal communication.
Designated Representative (DR); Former Habilitation Assistant
EAK Good Neighbor Financial Management Organization
01.2013 - Current
- Serve as an authorized representative, supervising service providers and overseeing recruitment, hiring, and training, while conducting annual evaluations to ensure compliance with regulations.
- Review, approve, and submit timesheets, managing budget adherence effectively.
- Provide essential information for IRS and Texas Workforce Commission registrations, attending meetings and hearings as the designated representative.
- Develop contingency service plans, address employee concerns, and maintain personnel documentation, ensuring audit readiness; attended and successfully passed the last audit conducted by the State of Texas.
- Advocates for clients' rights to enhance healthcare and community access, and improve quality standards.
Field Relations Coordinator
Texas Children’s Health Plan
09.2016 - 04.2021
- Coordinated services for children with disabilities, focusing on overcoming care barriers, member satisfaction and supporting provider needs in medical clinics.
- Attended meetings with local organizations and/or members to collect information as needed to assist with meeting members' needs/concerns/issues and informal complaints, and made schedule available to attend ARD meetings with school districts which enhanced care and improved management operations and member satisfaction.
- Managed a telephonic caseload of 50–200+ members, reinforced and amended each assigned member's plan of care as needed while maintaining accurate electronic health records.
- Achieved recognition for delivering the highest completion rate of individual service plans among peers.
- Utilized HEDIS data to support comprehensive assessments, improving outcomes for members with Asthma and attention-deficit disorders.
- Assisted nurses, social workers, and transition specialists by conducting telephonic screenings, conducting in-person transition assessments, and scheduling appointments.
- Planned and organized health and wellness sessions, recruited guest speakers/providers and expanded self-care resources for the Northeast Texas care management team.
- Provided field representation and assisted with marketing events for the health plan with local community and national organizations at health fairs, community events, meetings, and conferences.
- Visited and attended monthly meetings at the assigned clinic and implemented a process for locating and scheduling appointments with hard-to-reach members.
- Assisted the assigned clinic with various insurance issues by connecting the clinic with appropriate departments and streamlined contact efforts by collaborating with the provider relations representative.
- Championed member rights by advocating for improved healthcare access and quality standards.
Training Coordinator, Community Health Worker Program
University of Texas Health Center Northeast
04.2013 - 04.2015
- Collaborated with various organizations to enhance CHW certification, training, and job placement efforts.
- Facilitated training, mentorship, and supervision for CHW candidates, and coordinated class schedules, scheduled guest speakers while also ensuring the CHW training program's resources were effectively managed.
- Developed educational materials, including syllabi and objectives, and conducted comprehensive assessments to measure student competencies.
- Successfully submitted co-authored curriculum for community health workers and received certification by the State of Texas.
- Assisted as needed with the DOL(Department of Labor) coordinator to help establish the CHW Apprenticeship Program.
- Assisted Northeast Texas CHW Coalition coordinator with meetings and as a panel speaker.
Community Health Worker (CHW)
Northeast Texas Public Health District
04.2012 - 04.2013
- Developed packets with educational materials and fostered partnerships to facilitate health promotion and prevention initiatives for chronic diseases.
- Guided outreach workers through the certification process of the State of Texas Community Health Worker (CHW) program, ensuring their success and trained the other CHW assigned to the hospital clinic.
- Led the integration of healthcare data and reports into Salesforce for accurate record-keeping and grant reporting.
- Conducted team huddles and clinic rounds to enhance communication and collaboration, contributing to the establishment of a patient-centered medical home.
- Managed data entry into EMR/EHR systems, conducted patient assessments and screenings and provided motivational interviews and resources.
- Championed patient rights by advocating for improved healthcare access and quality standards within the clinic.
Education
Bachelor of Arts - General Studies (Emphasis in Business/Sociology)
Texas Woman's University
Denton, TexasMaster of Arts - Human Services Counseling/Health & Wellness
Liberty University
Lynchburg, VASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organization and time management
Certification
- State of Texas - Community Health Worker Instructor #216
Timeline
Simulated Patient
UT Health Center-Tyler School of Medicine
07.2024 - Current
Field Relations Coordinator
Texas Children’s Health Plan
09.2016 - 04.2021
Training Coordinator, Community Health Worker Program
University of Texas Health Center Northeast
04.2013 - 04.2015
Designated Representative (DR); Former Habilitation Assistant
EAK Good Neighbor Financial Management Organization
01.2013 - Current
Community Health Worker (CHW)
Northeast Texas Public Health District
04.2012 - 04.2013
Bachelor of Arts - General Studies (Emphasis in Business/Sociology)
Texas Woman's University
Master of Arts - Human Services Counseling/Health & Wellness
Liberty University
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