Ivy Young
Poulsbo,Washington
Summary
Accomplished Property Manager with a proven track record at Starboard Real Estate, enhancing operational efficiency and tenant satisfaction. Expert in property inspections and financial budgeting, coupled with exceptional communication skills, led to significant occupancy rate improvements. Demonstrates strong decision-making and customer service focus, ensuring compliance and optimizing property performance. Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Property Manager
Starboard Real Estate
07.2021 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
Property Manager
GPM
08.2016 - 06.2021
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Communicated effectively with owners, residents, and on-site associates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Coordinated appointments to show marketed properties.
Education
Real Estate
Rockwell
Bellevue, WA06.2019
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Staff Management
- Leasing and sales
- Property tours and inspections
- Eviction Procedures
- Maintenance knowledge
- Multi-family property management
- Financial budgeting and reporting
- Decision-Making
- Microsoft Office
- Exceptional oral and written communication skills
Certification
- Licensed Real Estate - 2019
Timeline
Property Manager
Starboard Real Estate
07.2021 - Current
Property Manager
GPM
08.2016 - 06.2021
Real Estate
Rockwell
Similar Profiles
Daniela DeGraziaDaniela DeGrazia
Real Estate Agent at Douglas Elliman Real Estate, Luxury Real Estate BrokerageReal Estate Agent at Douglas Elliman Real Estate, Luxury Real Estate Brokerage
Wilf LethbridgeWilf Lethbridge
Licensed Sales Representative and Licensed Auctioneer Assistant at Castran Gilbert Real Estate & Hocking Stuart Real EstateLicensed Sales Representative and Licensed Auctioneer Assistant at Castran Gilbert Real Estate & Hocking Stuart Real Estate
John VanderHammJohn VanderHamm
Realtor at Real Estate Brokers Tasks Keller Williams Real EstateRealtor at Real Estate Brokers Tasks Keller Williams Real Estate
Christopher DazoChristopher Dazo
Clinic Services Representative at Virginia Mason Medical CenterClinic Services Representative at Virginia Mason Medical Center
Katlin HartleyKatlin Hartley
Administrative Assistant at City of Poulsbo Public Works DepartmentAdministrative Assistant at City of Poulsbo Public Works Department