IVY ZVINOIRA
No.5 Raydalmount Court, Jason Moyo Street, Connaught Avenure,Bulawayo, Zimbabwe
Summary
Dedicated Customer Service professional providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Seeking a position as a flight attendant with Qatar Airlines to learn aircraft safety and provide passengers with a safe and adventurous flight experience.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
Eagle Liner Bus Services
Bulawayo, Zimbabwe
08.2021 - Current
- Display exceptional customer service to all passengers.
- Perform Pre/post inspect the bus before and after operation for any safety related issues.
- Complete required paper work after each route.
- Maintain working knowledge of streets, current routes as well as fare structure.
- Provide assistance to persons with disabilities while boarding /de-boarding bus.
- Perform inspections according to procedures at the beginning, during and upon to arrival to destination any interior or exterior deficiencies.
Customer Service Agent
Mzansi
Bulawayo, Zimbabwe
02.2018 - 06.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted customers with inquiries regarding travel routes.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Performed administrative duties related to customer service such as filing documents or completing paperwork.
- Created reports detailing customer interactions .
Education
Advanced Diploma - Accounting And Finance
Bulawayo Polytechnic
Bulawayo12-2022
Skills
- Verbal Communication
- Collaboration
- Adaptability
- Sales
- Customer Support
- Money Handling
- Conflict Resolution
- Training/Leadership
Affiliations
- Learning French via Duolingo
- Cooking
Refference
Mary Nothando Nkomo
Operations Manager - Mzanzi
Email: marynothandon@gmail.com
Timeline
Customer Service Agent
Eagle Liner Bus Services
08.2021 - Current
Customer Service Agent
Mzansi
02.2018 - 06.2021
Advanced Diploma - Accounting And Finance
Bulawayo Polytechnic
Similar Profiles
Liam GonzalezLiam Gonzalez
Warehouse Specialist at Crowley Liner ServicesWarehouse Specialist at Crowley Liner Services
Thomas SchindewolfThomas Schindewolf
Attendant at Visser Bus ServicesAttendant at Visser Bus Services
Sabrina GalianoSabrina Galiano
Safety and Training Supervisor at Durham School Bus ServicesSafety and Training Supervisor at Durham School Bus Services