Ivy Kontny

Prioritize New Item Proposals within Quality Assurance in My Work, Add divisions based on customer requests, making sure to communicate any errors or resetting of packets, Run maintenance on corporate codes based on item type, Organize emails based on subject and/or team members, Reply to emails based on customer requests, checking cost on customer requests and item type, Sell maintenance for customers, Code dating, Audits to maintain item description, classifiaction, etc

Drove a service culture through experiences that are engaging, efficient and personalized, Acted as a brand representative reflective of the company values and partners with the Visual Merchandising Manager on the creation of an engaging visual experience that appeals to the UO customer, Assisted in continuous development of effective store associates to achieve desired sales and results, Facilitated a thorough and thoughtful onboarding for new hires and fosters an environment of continual development; provides timely and specific employee feedback to create a culture of action and accountability, Supported the store management team by participating in daily opening/closing office procedures and other operational tasks, Coached and developed store associates through formal and informal interactions, Embraced a culture of development by protecting time to discuss personal growth with direct reports; proactive in setting goals and delivering feedback and invests time into ensuring the success of all members of the team

Set up and operated production equipment according to daily work orders and safety procedures, Examined final products for conformance with quality and design standards, Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders, Operated hand trucks, forklifts and scissor lifts, Attended training sessions to improve machine operation skills, Controlled material usage to keep costs low, proactively investigating and resolving discrepancies to minimize waste, Maintained inventory to keep production at flow, Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations

Process new items and suppliers assigned in workflow process, validate new supplier legal documentation for adherence to current guidelines, validate new product certificates for product claims, communicate with supplier and/or broker for needed documentation or questions relating to the completion of new item set up, data entry of item and vendor changes in applicable host business systems, process pack, UPC and product changes, process cost and freight changes following company margin guidelines, maintains new supplier and product information to assigned locations per UNFI record retention policy, tracks and reports on tasks in accordance with established metrics and deliverables, communicates with SRMs, Merchants, Procurement, and other key internal departments, interacts with internal and external customers, perform other administrative and clerical functions as needed, create and distribute reports as assigned, keeps supervisor informed of area activities and of any significant problems, performs other relevant job duties as required.

Track and document prestige sales onto Excel spreadsheet by comparing to last year sales, maintain necessary inventory levels of supplies and facilitate by ordering of products from suppliers, work with in-store teams, including merchandising, restocking and maintenance professionals, to maximize efficiency and meet all goals, built and maintained effective relationships with peers and upper management, develop and execute sales promotions, exceed specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives, maintain product, service and company policy knowledge to serve as a resource for both coworkers and customers, effectively train new hires on best practices and protocols to drive sales and meet goals, keep system inventory tracking accurate and updated for optimal usage, study market trends to develop merchandising strategy, reduce process lags by effectively managing staff to ensure optimal productivity, establish loyalty, executing flawless customer satisfaction to drive client retention, process shipments and maintained organized stock shelves, offer direction and give constructive feedback to motivate team members, coaching for succession in the moment to adjust and meet company goals, planning and executing in-store events, interviewing and hiring to build successful team, motivating and inspiring team members to be successful in all areas of the business, collaboration with vendors to achieve business results