Zoom/google meet, Microsoft Excel, Microsoft Office, Workday
Ivy Medcalf
Linthicum Heights,MD
Summary
Professional Summary
A results-driven professional with over 20 years of experience in healthcare and human resources, specializing in patient care, employee training, talent acquisition, and compliance. With a bachelor’s in psychology and human resources and a Master's in HR management, I am eager to leverage my expertise in driving HR initiatives, improving processes, and developing top-tier teams. Passionate about fostering inclusive, efficient work environments and contributing to organizational success.
Overview
36
36
years of professional experience
Work History
PST Specialist
LabCorp Inc.
Linthicum Heights, Maryland
12.2015 - Current
- Perform specimen collection and processing for various diagnostic tests, ensuring accuracy and adherence to lab protocols.
- Enter patient and specimen data into the system with a 98% accuracy rate, maintaining detailed and confidential records.
- Provide excellent customer service to patients, addressing inquiries and resolving concerns in a professional and timely manner.
- Trained and developed over 15 new employees, contributing to improved team efficiency and patient satisfaction.
- Implemented process improvements that reduced specimen processing time by 10%.
Phlebotomist III
St. Agnes Hospital
Baltimore, Maryland
04.2000 - 06.2012
- Conducted quality control testing of equipment to ensure compliance with safety and regulatory standards.
- Trained new phlebotomists in proper blood collection techniques, safety procedures, and hospital protocols.
- Delegated daily work assignments to team members, ensuring efficient workflow and timely completion of tasks.
- Responded to staff and customer inquiries, providing detailed information about testing requirements and procedures.
CNA/Medicine Aide
North Arundel Nursing and Rehab
Glen Burnie, MD
10.1995 - 05.1999
- Assisted patients with activities of daily living, including monitoring dietary restrictions, vital signs, and fluid intake/output.
- Administered medications as prescribed by physicians, ensuring adherence to dosage and timing schedules.
- Maintained accurate patient medical records, documenting care provided and updating vital signs and medication administration.
- Supported nursing staff in providing comprehensive patient care, ensuring patient comfort and well-being.
Customer Service and Fraud Specialist
Citibank Inc.
Gwynn Oak, MD
06.1988 - 09.1994
- Recommended new services and products to existing customers to enhance their banking experience and meet their financial needs.
- Investigated and researched customer issues, identifying root causes and implementing appropriate resolutions to ensure customer satisfaction.
- Collaborated closely with other departments, including sales and marketing, to deliver integrated solutions and improve overall customer service.
- Ensured compliance with applicable laws and regulations when handling sensitive customer information.
- Resolved complex problems by providing solutions within established timelines, improving customer retention, and satisfaction rates.
Education
Master of Science - Human Resources Management
University of Maryland Global Campus
3501 University Blvd E Adelphi, Md 2078312-2024
Bachelor of Science - Psychology/Human Resource Management
University of Maryland Global Campus
3501 University Blvd E Adelphi, Md 2078312-2022
High School Diploma -
Woodlawn Senior High
1801 Woodlawn Dr. Gwynn Oak, Md06-1988
Some College (No Degree) - GNA, Phlebotomy/IV Therapy
Sojourner-Douglass College
200 N Central Ave. Baltimore, MD 21202Skills
- HRIS software (eg, Workday, ADP)
- Talent Acquisition and Employee Onboarding
- Employee Training & Development
- Compliance with labor laws and regulations
- Phlebotomy and specimen collection
- Customer Service Excellence
- Data Entry and Records Management
- Conflict Resolution and Problem Solving
- Quality Control and Process Improvement
References
References available upon request.
Software
Timeline
PST Specialist
LabCorp Inc.
12.2015 - Current
Phlebotomist III
St. Agnes Hospital
04.2000 - 06.2012
CNA/Medicine Aide
North Arundel Nursing and Rehab
10.1995 - 05.1999
Customer Service and Fraud Specialist
Citibank Inc.
06.1988 - 09.1994
Master of Science - Human Resources Management
University of Maryland Global Campus
Bachelor of Science - Psychology/Human Resource Management
University of Maryland Global Campus
High School Diploma -
Woodlawn Senior High
Some College (No Degree) - GNA, Phlebotomy/IV Therapy
Sojourner-Douglass College
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