Ivy Tolson
Washington,D.C.
Summary
Ambitious and goal driven professional with over 20 years of government experience. Demonstrated the ability to provide exceptional customer service. Outstanding communication skills both orally and in writing. Possess analytical ability to research and problem solve with strong attention to detail. Impeccable decision making and conflict resolution skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Motor Vehicle Operator
Office of the State Superintendent of Education
08.2002 - Current
- Transports students with special needs to designated locations throughout the Washington Metropolitan area in a safe and timely manner
- Complete pre/post trip inspection to ensure safety of the vehicle
- Greet students, parents, and staff in a courteous and professional manner
- Assist in the boarding of students in wheelchairs and other mobility aids, making sure that they are properly secured for transport
- Assist in the maintenance, fueling, and cleanup of assigned vehicles to ensure that they are safe for transport
- Complete and submit written statements following an accident or incident involving students, staff, or other individuals as needed
- Contact Dispatcher to relay daily ridership as well as in the event of an emergency
- Assist with transportation to field trips and other special events
- Support management by analyzing tiered routes and providing alternatives that create a more efficient solution logistically
- Provide shuttle bus services to staff traveling to designated locations for agency business purposes
- Assists with parking and mapping of school bus fleet at the terminal upon assignment
- Maintain proper licensure and credentials as required by the OSSE
- Operates Specialized Mobility Equipment(i.e
- Snow plow) under the District Snow Team in the event of a snow emergency in the District of Columbia
- Assist with Cold Weather Initiative alongside United Planning Organization in an effort to provide warming busses and transportation to the District's unhoused population
Motor Vehicle Operator
Washington Metropolitan Area Transit Authority
05.2001 - 07.2002
- Collected fare and transported passengers to designated locations throughout the Washington Metropolitan Area in a safe and timely manner
- Completed pre/post trip vehicle inspection to ensure safety of the vehicle
- Assisted elderly and disabled passengers on and off of bus and ensured that they were seated properly
- Contacted Central Logistics in the event of an emergency
- Completed and submitted a written statement following an accident or incident
Leasing Consultant
Edgewood Management
03.2000 - 10.2000
- Provided current and prospective residents with impeccable customer service in an effort to retain residents and lease properties
- Displayed a high level of integrity and professionalism when interacting with residents, prospects, employees, and outside contacts
- Handled a high volume of calls and connected with prospective residents via phone, email, and walk-in appointments
- Assisted with Open Houses and community events
- Lead tours of the properties as well as show model units upon request
- Logged all activity into customer provided databases
- Accurately communicated the benefits and features of the property portfolio
- Stayed up to date with all promotions/leasing incentives
- Engaged and followed up with each prospect during the leasing process
Administrative Assistant
Our Lady Queen of Peace
07.1995 - 03.2000
- Assisted the Parish Administrator with various office tasks and duties
- Greeted parishioners, staff, and visitors daily
- Assisted parishioners with an array of services including purchases, scheduling of Sacraments and Rites of Passages, tithe collection, insert into weekly program, Hall rental, funerals and other events
- Maintained a large volume of calls and transferred each one to their respective point of contact throughout the parish
- Maintained filing system
- Created and printed programs each week for parish services
- Maintained inventory and ordered office supplies as needed
- Scheduled routine maintenance for office equipment
- Disbursed accounts payable payments to respective companies
- Maintained logs for Sacraments and Rites of Passage
- Typed letters and communications to parishioners upon request
Education
Associates of Science -
Southeastern University
08.2009
Skills
- Strong Ethical Standards
- Team Leadership
- Strong Commitment
- Prioritization and Time Management
- Effective Verbal Communication
- Clear Written Communication
- Effective Team Engagement
- Strategic Work Delegation
- Effective Conflict Resolution
- Innovative Problem Solving
Certification
- Class B Commercial Driver's License with Passenger (P) and School Bus (S) endorsements
- CPR/AED/First Aid certification
References
- Lynette Jones, Educator, St. Francis Xavier Catholic School, 202-246-9209, lynettej67@hotmail.com
- Monique Jackson, Deputy Director, Administration for Children and Families, 301-346-2289, dclive79@gmail.com
- Angela James, Quality Review Specialist, Administrative Office of the U.S. Courts, 202-502-1038, angela_d_james@a.o.uscourts.gov
Timeline
Motor Vehicle Operator
Office of the State Superintendent of Education
08.2002 - Current
Motor Vehicle Operator
Washington Metropolitan Area Transit Authority
05.2001 - 07.2002
Leasing Consultant
Edgewood Management
03.2000 - 10.2000
Administrative Assistant
Our Lady Queen of Peace
07.1995 - 03.2000
Associates of Science -
Southeastern University
- Class B Commercial Driver's License with Passenger (P) and School Bus (S) endorsements
- CPR/AED/First Aid certification
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