Ivy Zoraida Perez Arreola
South Lake Tahoe,CA
Summary
Effective at working with little supervision to support various trade crews. Knowledgeable about maintaining clean work areas, restocking supplies and completing basic equipment repairs. Computer-savvy and team-oriented with positive and upbeat nature.
Overview
3
3
years of professional experience
Work History
Team Leader
Jamba
05.2023 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Teachers Aid
Child Development Center Lake Tahoe Community
05.2023 - 11.2023
- Assisted teachers with supervision and care of group of Infants, Toddler, and Pre-school children.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student physical, mental, and social development using classroom games and activities.
- Supported classroom activities, tutoring, and reviewing work.
- Maintained safety and security by overseeing students in recess environments.
Lead Front Desk Agent
Harrah's & Harveys Lake Tahoe
11.2021 - 05.2023
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Quickly answered calls and routed to proper guest or department using multiline phone system.
- Executed positive demeanor to each and every visitor approaching front desk.
- Maintained clean and organized front desk areas to uphold polished company image.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Implemented appropriate booking strategies to verify reservation accuracy and provide service excellence.
- Manage rooms for our value guests, blocked groups, room roulette, manage due out for those who did not check out at the front desk.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Team Member
Blue Dog Pizza Tahoe
03.2021 - 11.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
Education
AA Degree In Criminal Justice - Criminal Justice
Lake Tahoe Community College
South Lake Tahoe, CA05.2025
High School Diploma -
South Tahoe High School
South Lake Tahoe, CA06.2020
Skills
- Technical Support
- Documentation and Reporting
- Team Supervision
- Complaint Resolution
- Cash Handling
- Daily Workflow Improvement
- Room Assignments
- Automated Telephone Systems
- Bilingual
- Multitasker
Languages
Spanish
Full Professional
Timeline
Team Leader
Jamba
05.2023 - Current
Teachers Aid
Child Development Center Lake Tahoe Community
05.2023 - 11.2023
Lead Front Desk Agent
Harrah's & Harveys Lake Tahoe
11.2021 - 05.2023
Team Member
Blue Dog Pizza Tahoe
03.2021 - 11.2021
AA Degree In Criminal Justice - Criminal Justice
Lake Tahoe Community College
High School Diploma -
South Tahoe High School
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