Summary
Overview
Work History
Education
Skills
Timeline
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IVAN WALLACE ANDRADE

Randolph,USA

Summary

Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.

Overview

9
9
years of professional experience

Work History

Driver

GrubHub
01.2024 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

Instacart Shopper

Instacart
01.2024 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
  • Worked productively with customers to meet order requirements and service expectations.
  • Increased customer satisfaction by providing timely and efficient grocery shopping services.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Loaded and unloaded orders at customer's homes or locations.
  • Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.

Cashier and Waiter

Sweet Green
08.2022 - 12.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.

Seasonal Asset Protection - Security Ambassador

Nordstrom
12.2021 - 01.2022
  • Greet and engage customers in a timely, professional and personable manner and respond to customer’s needs
  • Maintain visible presence by wearing a Nordstrom provided security officer style uniform
  • Perform monitoring and surveillance activities
  • Assess and assist in emergency situations
  • Reduce and control loss of inventory through audits, training, and education
  • Maintain a high level of confidentiality


Security Officer for Takeda Pharmaceuticals

Allied Universal
03.2021 - 06.2021
  • In charge of the command center, communicating with patrol officers and monitoring surveillance cameras
  • Along with creating badges for employees and guests
  • Maintaining basic security of the building from a tech aspect
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Security and Maintenance

Senior Hebrew Life
01.2021 - 04.2021
  • Enhanced security measures by conducting regular risk assessments and implementing appropriate protocols.
  • Monitored CCTV footage, ensuring prompt response to potential threats or security breaches.
  • Performed minor mechanical work and routine equipment maintenance.
  • Followed routine maintenance checklist.

Sales Associate

GameStop
08.2017 - 03.2020


  • Greet guests when they arrive and reengage them on the sales floor as often as needed to ensure they feel uniquely welcome and valued
  • Identify guest needs by asking probing questions, making product suggestions, answering questions/objections, and then asking for sales
  • Adhere to all of GameStop's ESRB policies and procedures
  • Prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, outside of the cash wrap area, to assist them
  • Answer phone calls promptly, courteously, and professionally
  • Champion GameStop's competitive advantage, the Circle of Life, by actively promoting the used video game trade-in program to all guests
  • Ensure your guests have everything they need by recommending additional items
  • Promote GameStop's unique guest benefits: new title reservations program, the Game Informer digital subscription, and PowerUp Rewards
  • Promote GameStop's emerging digital products to guests
  • Respond to guest concerns quickly, effectively and courteously
  • Request management support as needed to ensure that every guest returns and recommends GameStop to others
  • Demonstrate your appreciation for guests by thanking them for their visits and their business
  • Show your professionalism and enthusiasm by working well with others - deliver great team results
  • Provide a convenient, organized shopping experience by organizing merchandise according to GameStop's merchandising plan
  • Create visual excitement and guest interest by keeping merchandise areas fully stocked and by ensuring that all products are represented on the sales floor
  • Prevent guest dissatisfaction by ensuring that merchandise prices are current and accurate
  • Comply with all selling, exchange and refund policies, including check and credit card acceptance procedures
  • Recognize potential theft/loss situations and provide personal guest service to deter theft
  • Assist in checking shipments for discrepancies/shortages
  • Assist store in meeting sales, profit and shrink goals
  • Dust and clean shelves, counters, fixtures, merchandise, and store equipment
  • Organize backroom product, cash wrap backstock product, and store supplies
  • Pick up and discard paper, packing material, and any other debris
  • Demonstrate the behaviors expected of all GameStop associates, including a strong bias for action and drive for results; high levels of maturity and professionalism; providing effective feedback to others, a consistently high service orientation; and commitments to diversity, a respectful workplace, and integrity
  • Manage relationships in a manner acceptable to others and to the organization
  • Adhere to operational procedures and company policies and practices as communicated through the company handbook, procedure manual, Store Support Center and other communications including accurately recording all time worked as required


Host

The 99
12.2017 - 03.2018


  • Responsible to greet each guest with a pleasant, courteous attitude
  • Responsible for the delivery of Ninety Nine Host Service Fundamentals 100% of the time
  • All guests must be made to feel welcome and thanked upon leaving
  • Responsible to assist in training new team members in the Ninety Nine corporate policies and procedures
  • Responsible to know menu items carried as well as price ranges for both food and beverage
  • Responsible for daily sidework duties before, during and after each shift
  • Responsible to know the operation and use of the phone, intercom, paging and headphone systems
  • Responsible for executing a waiting list when necessary and communicating the information to the guests
  • Responsible for seating guests and controlling the flow of the restaurant
  • Responsible for assisting with any To-Go or To Go Express items including ordering, packaging and cash handling
  • Responsible for assisting servers in bussing and resetting tables
  • Responsible for maintaining a high level of communication throughout the entire restaurant
  • Maintain brand standards of high quality and integrity


Host

Bertuccis
07.2017 - 12.2017


  • Stocking wait stations, rotating seating according to sections, maintaining cleanliness of menus, clearing and resetting tables when time permits, handling waiting list, and general cleaning of work areas
  • Constantly keeping area clean, neat and safe including furniture, doors, windows and floors in lobby area and restrooms
  • Setting up seating plan, rotation chart and reviewing large parties with the manager and assisting other employees as needed
  • Greets guests courteously upon arrival and promptly escorts them to a table
  • Considers customer’s requests regarding seating (booth vs
  • Table) and seats accordingly
  • Coordinates seating of customers to ensure even distribution among food servers
  • Monitors table turnover on a constant basis
  • Acknowledges customers upon departure from restaurant and invites customers to return to restaurant
  • Keeps host/hostess area clean and orderly by wiping immediate area and picking up items/ trash from floor as necessary
  • Assists server assistants with removing dirty dishes from tables and takes to dishwashing area as necessary
  • Performs additional duties as requires or needed by other employees


Community Leader (HCC)

Neponset Health Center
06.2017 - 09.2017
  • Focus on teaching sexual health in Boston communities
  • Present health lectures to Middle and High School students
  • In charge of tabling at health fair events
  • Office work, such as using Microsoft Word, Excel, Powerpoint and Google Docs for saving data and writing up reports
  • Manage social media accounts for CondomCharlie (Twitter, Instagram and Youtube)

Intern

Suffolk Superior Court
05.2016 - 09.2016
  • Hands on experience by running errands for members of the courthouse
  • Filed paperwork and Docket numbers
  • Witnessed trials and analysed them to better understand the court system
  • Interacted and socialized with other members and sections of the court house

Retail Assistant | Cashier

Primark
12.2015 - 01.2016
  • Greeted customers
  • Received payment by cash, credit cards and automatic debits
  • Assisted customers throughout the store
  • Provided customers with information regarding products
  • Maintained an orderly environment
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Resolved customer complaints professionally, maintaining a positive brand image.

Artist

Artists for Humanity
06.2015 - 09.2015
  • Painted requested artworks for clients in a timely fashion
  • Sustained a clean and organized art studio
  • Learned about the fundamentals of how to market and sell artwork

Education

Bachelor of Science - Computer Forensics

University of Massachusetts
Boston
01.2025

Associates of Science - Cyber Security

Bunker Hill Community College
Charlestown, MA
12.2022

HiSET Diploma -

Boston, MA
11.2016

Skills

  • Proficient in Microsoft Software (Word, Excel, PowerPoint)
  • Skilled in using Linux OS Software
  • Proficient in CISCO
  • Coding in C
  • Coding in Python
  • Coding in HTML
  • Coding in Java
  • Video Editing Software
  • PhotoShop
  • Photo Editing
  • Building gaming computers/laptops
  • Exceptional communication skills
  • Social
  • Determined
  • Able to adapt to new environments quickly

Timeline

Driver

GrubHub
01.2024 - Current

Instacart Shopper

Instacart
01.2024 - Current

Cashier and Waiter

Sweet Green
08.2022 - 12.2022

Seasonal Asset Protection - Security Ambassador

Nordstrom
12.2021 - 01.2022

Security Officer for Takeda Pharmaceuticals

Allied Universal
03.2021 - 06.2021

Security and Maintenance

Senior Hebrew Life
01.2021 - 04.2021

Host

The 99
12.2017 - 03.2018

Sales Associate

GameStop
08.2017 - 03.2020

Host

Bertuccis
07.2017 - 12.2017

Community Leader (HCC)

Neponset Health Center
06.2017 - 09.2017

Intern

Suffolk Superior Court
05.2016 - 09.2016

Retail Assistant | Cashier

Primark
12.2015 - 01.2016

Artist

Artists for Humanity
06.2015 - 09.2015

Associates of Science - Cyber Security

Bunker Hill Community College

HiSET Diploma -

Bachelor of Science - Computer Forensics

University of Massachusetts

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IVAN WALLACE ANDRADE