IWONA KALICKI
WALLINGTON,NJ
Summary
Administrative Office Manager with 19+ years of experience supporting executives and personnel to enhance internal operations. Demonstrated ability to deliver exceptional customer service and foster strong client relationships. Highly organized and efficient, with proven time management skills. Ready to utilize expertise in diverse work environments to enhance success and efficiency in a new role.
Overview
22
22
years of professional experience
Work History
Office Manager
Remede Skin Care Center
Summit, NJ
09.2005 - 05.2024
- Oversaw spa operations, enhancing employee relations and customer service.
- Calculated wages based on employee attendance data to ensure accurate payroll.
- Maintained employee records and scheduled shifts for optimal staffing.
- Processed payroll weekly, ensuring timely payments to all employees.
- Recruited, trained, and evaluated employee performance.
- Managed office inventory and placed supply orders to maintain stock levels.
- Resolved customer inquiries efficiently while fostering strong client relationships.
- Developed promotional campaigns to increase brand exposure and boost revenue.
- Maintained accurate financial records by preparing bank deposits, recording daily cash flow, and processing invoices efficiently.
Customer Service Representative II
Spencer Savings Bank, SLA
Clifton, NJ
05.2003 - 07.2005
- Processed customer transactions, verifying identification and checking account balances per bank policy.
- Participated in weekly training sessions to remain updated on banking regulations.
- Closed accounts and completed required surveys for accurate record-keeping.
- Managed telephone inquiries, drafted letters, and handled correspondence efficiently.
- Executed transactional and operational tasks using extensive knowledge of bank procedures and products.
- Assisted customers with technical issues related to digital banking platforms.
Travel Consultant
Classic Travel
Wallington, NJ
10.2002 - 02.2003
- Designed travel itineraries tailored to client specifications and made necessary adjustments.
- Coordinated transportation and hotel reservations for seamless travel experiences.
- Collected payments for transportation and accommodations from customers efficiently.
- Assisted vice president with report generation and correspondence management.
- Addressed client inquiries regarding travel destinations to enhance understanding.
Education
Bachelor of Science Degree - Business Administration-International Business
BERKELEY COLLEGE
West Paterson, NJ06.2005
Associate in Applied Science Degree - Business Administration-Travel and Tourism
BERKELEY COLLEGE
West Paterson, NJ04.2003
Skills
- Organizational skills
- Customer service
- Office administration
- Bilingual communication: English/Polish
- Payroll processing
- Banking operations
- Microsoft Office proficiency
- Scheduling and calendar management
References
Furnished upon request
Timeline
Office Manager
Remede Skin Care Center
09.2005 - 05.2024
Customer Service Representative II
Spencer Savings Bank, SLA
05.2003 - 07.2005
Travel Consultant
Classic Travel
10.2002 - 02.2003
Bachelor of Science Degree - Business Administration-International Business
BERKELEY COLLEGE
Associate in Applied Science Degree - Business Administration-Travel and Tourism
BERKELEY COLLEGE
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