Iwona Polek

A motivated, resilient and compellingly persuasive individual who loves nothing more than helping customers resolve their problems or find things that they want. Having a professional appearance and a respectful, business-like manner, I am a service orientated professional who is very confident when handling enquiries, complaints, and communications. I am a team player, who is able to work to timely demands and effectively manage multiple workloads. Responsible for ensuring that customer enquiries are resolved at first point of contact, unless specialist knowledge or further investigation is required. Doing this by using judgment and taking decisions within established procedures for each enquiry.