Iwona Urbanska
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations, and contract management. Recognized for exemplary customer service and team collaboration.
Overview
20
20
years of professional experience
Work History
Regional General Manager
Hecks Beachwood & Antica Italian kitchen
Clevland, Ohio
01.2023 - 07.2025
- Managed hiring, scheduling, supervision, and training of teams to ensure high performance and service quality.
- Designed and implemented POS systems and operational procedures to streamline event management and maximize sales.
- Trained staff to boost revenue, upselling, and elevate guest experience.
- Organized menus, room layouts, vendors, and logistics for flawless event execution.
- Oversaw kitchen operations and event processes to ensure quality, safety, and efficiency.
- Controlled inventory, costs, and procurement to increase profitability.
- Managed budgets, payroll, and purchasing strategies.
- Developed initiatives to grow sales and guest engagement, consistently exceeding targets.
- Ensured compliance with health, sanitation, safety, and legal standards.
- Negotiated vendor contracts and maintained supplier relationships.
- Focused on delivering exceptional guest experiences, from setup to post-event follow-up.
- Fostered a safety-conscious culture, and ensured strict adherence to protocols.
- Performed additional duties as needed, demonstrating leadership and flexibility. Hires, schedules, supervises, trains, and coordinates the work.
- Ensures controls are in place to safeguard inventory controls.
- Manages finances, including budgeting, payroll, and purchasing.
- Develops initiatives to build sales, profitability, and guest counts.
- Responsible for the physical and aesthetic maintenance of the restaurant.
- Manages F&B budgets and costs.
- Develops operational procedures for the unit.
- Maintains and implements standards of quality in all food and beverage service operations.
- Carries out supervisory responsibility following policies and procedures.
- Ensures that the restaurants operate efficiently and effectively.
- Ensures adherence to all local, state, and federal laws and regulations.
- Ensures all safety and security systems and procedures are followed to ensure health and safety of employees and guests.
- Ensures established standards of food safety and sanitation are maintained.
- Oversees correct receipt, storage and handling of food and beverage products to ensure quality and freshness at all times.
- Performs other duties as assigned.
- Analyzed data from customer feedback surveys to identify areas of improvement.
Consultant & Event Strategist
Paramount
Chicago, Illinois
09.2023 - 12.2023
- Assessed client needs to develop tailored consulting strategies.
- Facilitated stakeholder workshops for strategic planning sessions.
- Created training materials to improve client understanding of processes.
- Led planning and execution of large-scale corporate events and conferences.
- Managed logistics with vendors and venues for seamless operations.
- Trained event staff to enhance service quality and efficiency.
- Developed detailed timelines to ensure timely task completion.
- Applied best practices for risk management during planning.
- Resolved issues and complaints promptly during events.
- Identified opportunities for cost savings throughout the event lifecycle.
General Manager
Ariete Hospitality Group
Miami, Florida
10.2022 - 09.2023
- Orchestrated seamless day-to-day restaurant operations while diligently analyzing sales data to gauge monthly profit and loss.
- Achieved a significant boost in company revenue, implementing strategic measures that yielded substantial financial growth.
- Demonstrated adept leadership in organizing and overseeing the marketing team, ensuring a cohesive approach that enhanced brand visibility and engagement.
- Successfully coordinated various events, leveraging a keen eye for detail, and a knack for flawless execution to create memorable experiences.
- Functioned as a dedicated Project Manager, overseeing the conception and execution of captivating guest experiences that set the stage for unparalleled satisfaction.
- Excelled in the crucial realm of guest relations, handling interactions with finesse and proficiency to elevate overall guest satisfaction and loyalty.
- Proactively promoted and marketed the company, skillfully navigating the landscape to heighten brand presence and impact, all while maintaining vigilant oversight of the management team's performance.
- Played a pivotal role in talent acquisition by recruiting and onboarding new employees, instilling in them good work habits, a deep understanding of product knowledge, and effective sales techniques.
- Spearheaded the creation of comprehensive company documentation, consolidating vital processes and insights into a coherent framework that streamlined operations.
- Demonstrated instrumental prowess in launching a new restaurant, effectively orchestrating all facets of the opening process to ensure a seamless, successful debut.
Consultant
Doma, Casa Florida, Portosole, Yoso Sushi
Miami
02.2022 - 12.2022
- Managed multifaceted roles, overseeing daily operations and financial performance, including comprehensive sales analysis to monitor profit and loss.
- Drove significant revenue growth by executing strategic initiatives, and optimizing operational efficiency.
- Led and mentored marketing teams, enhancing brand visibility and promotional efforts.
- Coordinated a diverse range of events—from weddings and corporate functions to themed nights and cultural programs—ensuring flawless execution and exceptional guest experiences.
- Delivered memorable events such as women’s panels, salsa nights, yoga mornings, fashion shows, and immersive cocktail experiences.
- Cultivated strong guest relations, and fostered collaborations with hotels and restaurants to elevate service quality and satisfaction.
- Developed marketing materials, detailed event timelines, and ensured seamless client communication and coordination.
- Implemented targeted marketing campaigns through personalized messaging, improving campaign effectiveness and customer engagement.
- Facilitated team workshops to enhance communication, collaboration, and professional growth.
- Collaborated with management on strategic growth initiatives, continuously driving business development.
Restaurant Manager
OSAKA Miami/MCK Florida
Miami
09.2019 - 02.2022
- Served as the opening manager, leading the launch of the restaurant and overseeing all aspects of the setup and team recruitment for a seamless opening.
- Led day-to-day operations, leveraging financial analysis to manage profit and loss, increase efficiency, and drive performance.
- Recruited, trained, and developed a high-performing team, establishing a strong operational foundation.
- Designed and implemented comprehensive business strategies, streamlining processes, and improving overall efficiency.
- Optimized staffing levels and delivered targeted training to enhance service quality.
- Ensured compliance with OSAKA and safety regulations, maintaining a safe work environment.
- Delivered exceptional customer service, supporting business growth and operational excellence, and enhancing their sales acumen.
- Crafted and implemented a comprehensive business strategy that introduced streamlined systems and procedures, leading to elevated operational quality and efficiency.
- Bolstering our operational triumphs by ensuring optimal staffing levels, providing rigorous training, upholding compliance with OAKA regulations, and orchestrating prompt, impeccable customer service.
Guest Relations Manager
Mr. Hospitality, Marion, El Tucan
Miami
09.2018 - 09.2019
- Managed and facilitated reservations via email, fax, and phone, overseeing requests and authorizing adjustments or cancellations across all facilities.
- Formulated and upheld comprehensive training manuals for the reservation Office while curating customized event menus to guarantee exceptional customer experiences.
- Participated in weekly organization-wide staff meetings, actively engaged in departmental sessions, and meticulously recorded meeting minutes.
- Spearheaded the introduction of an enhanced membership fulfillment procedure, resulting in heightened efficiency and elevated customer satisfaction levels.
- Collaborated closely with Department Heads to devise and execute initiatives to augment guest retention and overall satisfaction.
Reception Manager/ Front Desk Manager
Zuma Miami/ Zuma London – Azumi
05.2017 - 09.2018
- Orchestrated comprehensive regulatory compliance and risk assessment efforts, guaranteeing unwavering adherence to relevant rules and regulations by all personnel.
- Spearheaded the exploration, evaluation, and execution of guest service strategies, leading to notable enhancements in guest satisfaction levels.
- Commanded pivotal, high-profile events and adeptly managed emergencies and crises, offering dedicated assistance to VIPs requiring personalized attention.
- Formulated and executed training modules tailored for seasonal staff, concurrently instituting a systematic inventory program encompassing all departmental supplies.
Hotel Reception Manager
Sanctum Apartment Service London
London
10.2014 - 08.2014
- Trained hotel staff to understand the value of discount rates for frequent return guests over increased rates for one-time stays.
- Oversaw daily operations of the hotel front office, which consisted of answering phones, creating hotel reservations, assisting guests with luggage, and checking in and out of the hotel.
- Performed front desk duties, including guest registrations, blocking rooms, and booking new reservations.
- Create and implement new department policies and procedures that ensure excellent customer service and a safe working environment for all staff.
Guest Relations Chef
The Rang, The Glasshouse Kew Garden
London
03.2014 - 08.2014
- Michelin Star Restaurant
Assistant Sales Manager
Step Up Retail Limited
Cambridge
06.2012 - 01.2014
Lettings Administrator/Property Supervisor
Belvoir
Peterborough
12.2011 - 06.2012
Inventory Administrator/Warehouse Manager
Ideal World Shopping
Cambridge
02.2009 - 12.2011
General Manager
Gem Lounge
Peterborough
01.2007 - 01.2009
Transport Planner Specialist – Import/Export
Mich Poland
Poland
08.2005 - 01.2007
Education
PMI - course completed, awaiting examination for PMP
12.2025
Bachelor of Politics Science - Minor in Media and Social Communications - PR
The Private University of Banking
PoznańArchitecture - Minor in Building Documentation
Technical College of Building
English Course -
University of Cambridge
Skills
- Leadership & Team Building
- Operations & P&L Management (including multimillion-dollar budgets)
- Strategic Planning & Business Development
- Sales Leadership & Marketing Campaigns
- Event & Project Management
- Staff Recruitment, Training, & Performance Management
- Customer & Guest Relations Management
- Vendor Relations & Supply Chain Management
- Process Improvement & Workflow Optimization
- Financial Budgeting & Cost Control
- Effective Communication & Negotiation
- Data Management & Technology Proficiency: MS Office Suite (Excel, Word, PowerPoint, Access, Outlook), POS systems (Toast, OpenTable, SevenRoom, Tock), Marketing Tools (Canva, Pinterest, Active Campaigns)
- Operational Excellence & Quality Standards
- Special Promotions & Event Planning
- Problem Solving & Critical Thinking
- Multitasking & Time Management
References
- Merymar Alhoush, 330-962-1818
- Nuria Hernandez, +44 (745)-620-7538, London
- Karim Benitez, 786-661-0941, Miami
- Thomas Guillaume, 786-613-1396, Marion
- Peter Singsani, 312-966-5820, Osaka
- Eduardo Suarez, 786-348-1494, Casa Florida
- Brian Sell, 513-544-1121, Laurel, Ariete Hospitality Group
- Luca Lomonaco, 786-354-6835, Doma
- Deniz Actug, 786-344-2673, Yoso Sushi
Languages
- Czech – Speaking
- Polish
- Spanish - Basic
- English
- Russian – Basic
Timeline
Consultant & Event Strategist
Paramount
09.2023 - 12.2023
Regional General Manager
Hecks Beachwood & Antica Italian kitchen
01.2023 - 07.2025
General Manager
Ariete Hospitality Group
10.2022 - 09.2023
Consultant
Doma, Casa Florida, Portosole, Yoso Sushi
02.2022 - 12.2022
Restaurant Manager
OSAKA Miami/MCK Florida
09.2019 - 02.2022
Guest Relations Manager
Mr. Hospitality, Marion, El Tucan
09.2018 - 09.2019
Reception Manager/ Front Desk Manager
Zuma Miami/ Zuma London – Azumi
05.2017 - 09.2018
Hotel Reception Manager
Sanctum Apartment Service London
10.2014 - 08.2014
Guest Relations Chef
The Rang, The Glasshouse Kew Garden
03.2014 - 08.2014
Assistant Sales Manager
Step Up Retail Limited
06.2012 - 01.2014
Lettings Administrator/Property Supervisor
Belvoir
12.2011 - 06.2012
Inventory Administrator/Warehouse Manager
Ideal World Shopping
02.2009 - 12.2011
General Manager
Gem Lounge
01.2007 - 01.2009
Transport Planner Specialist – Import/Export
Mich Poland
08.2005 - 01.2007
PMI - course completed, awaiting examination for PMP
Bachelor of Politics Science - Minor in Media and Social Communications - PR
The Private University of Banking
Architecture - Minor in Building Documentation
Technical College of Building
English Course -
University of Cambridge