Summary
Overview
Work History
Education
Skills
Reading
Timeline
Generic

Ixchel Diaz-Fletcher

Seattle,Washington

Summary

Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business. Grew up and attended school in Mexico, allowing for the opportunity to be both fluent in English and Spanish, both in writing, reading, and speaking.

Overview

25
25
years of professional experience

Work History

Barista

STARBUCKS COFFEE COMPANY
Seattle, Washington
06.2016 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Completed the 'Coffee Master' program that offered the black apron, which entailed extra training and knowledge that goes beyond the standard training offered at Starbucks.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Trained new employees in groups and in one-on-one scenarios.
  • Educated coworkers and customers about new products.
  • Cultivated to recall customers' names and orders each by name.
  • Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.

Barista Trainer

Starbucks
Seattle, Washington
01.2017 - Current
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Taught proper procedures and strategies for success to new employees.
  • Made sure that introductions between customers and new employees were made, so both sides would get to know the other and would feel comfortable with new faces!

Barista Shift Supervisor

STARBUCKS COFFEE COMPANY
Seattle, WA
05.2019 - 05.2020
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Applied security, safety and loss prevention strategies during shifts.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Receptionist

Clear Lounge Cozumel
Cozumel, Quintana Roo, Mexico
04.2015 - 05.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Used card machines and computer systems to process payments, keeping track of tills and balancing them at the end of the night.
  • Took information and processed excursion forms for each and every guest that participated in the experience.
  • Answered central telephone system and directed calls accordingly.
  • Used internal software to process reservations, check-ins and excursions.

Barista

Safeway
Seattle, Washington
06.2013 - 12.2014
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Controlled line and crowd with quick, efficient service.
  • Learned all the basics that allowed me to excell as a barista for the actual Starbucks Company, which is my current position.

Camp Counselor

Associated Recreation Council
Seattle, Washington
06.2012 - 09.2022
  • Worked with children of varying age, interest, skill and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
  • Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.

Education

No Degree - General Studies

Seattle Central Community College
Seattle, WA

No Degree - General Studies

Bellevue College
Bellevue, WA

High School Diploma -

The Nova Project
Seattle
01.2011

Skills

  • Course Materials Development
  • Management Consultation
  • Coordinating Orders
  • Billing and Payment Processing
  • Display Maintenance
  • Food Storage Management
  • Hospitality and Professionalism
  • Espresso Machine Operation and Maintenance
  • Food Serving and Preparation
  • Customer Retention
  • Specialty Beverages Knowledge

Reading

Primarily a reader of fantasy, women's fiction, young adult and general literature, grew up in a family of readers. Mostly a fan of long series that allow for exploration and losing one's self to the world created, and love recommending books to others in my circle, or helping them find their next favorite book.

Timeline

Barista Shift Supervisor

STARBUCKS COFFEE COMPANY
05.2019 - 05.2020

Barista Trainer

Starbucks
01.2017 - Current

Barista

STARBUCKS COFFEE COMPANY
06.2016 - Current

Receptionist

Clear Lounge Cozumel
04.2015 - 05.2016

Barista

Safeway
06.2013 - 12.2014

Camp Counselor

Associated Recreation Council
06.2012 - 09.2022

No Degree - General Studies

Seattle Central Community College

No Degree - General Studies

Bellevue College

High School Diploma -

The Nova Project

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Ixchel Diaz-Fletcher