Ixchel Vasquez-Maya
Etobicoke,Ontario
Summary
Dynamic individual with hands-on experience in customer relationship management, data analysis, marketing automation and talent for navigating challenges. Brings strong understanding of communication techniques and relationship-building skills to support business objectives. Known for adaptability, problem-solving, creativity, and technical proficiency in CRM software. Committed to making meaningful contributions and advancing organizational goals.
Overview
6
6
years of professional experience
Work History
Bookkeeper
Total Sport Solutions Inc.
11.2022 - 12.2024
- Performed day-to-day financial transactions, including reconciling, classifying, computing, posting, and recording A/R and A/P data
- Processing A/R and A/P payments in compliance with company policies and procedures
- Generated weekly reports for the President and Lead Managers
- Help optimize cost efficiency across the company
- Budgeted and forecasted quarterly and yearly
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Tracked and recorded expenses with accounting and CRM software (e.g., Copper, QuickBooks, Xero, Sage 50, Chase, Mailchimp and Buildertrend)
- Published email marketing campaigns monthly using Mailchimp and Shopify
- Implemented and trained team on new software( eg. Buildertrend) to engage all aspects of the company
- Maintained and created well established relationships with existing and new clients
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Supported strategic business growth by analyzing financial trends and providing insights.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Completed tax forms in compliance with legal regulations.
Administrative Assistant
Total Sport Solutions Inc.
02.2022 - 11.2022
- Organized and updated electronic and physical filing systems for easy retrieval of documents
- Coordinated group events for the team; including venue selection, overseeing logistics, scheduling and communication
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Developed and implemented marketing campaigns using Mailchimp to increase customer engagement to implement customer retention
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Updated employee files or submitting time-off requests per company policy guidelines.
- Tracked and reported online sales and spending trends
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Built and maintained excellent customer, supplier and contractors relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Answered multi-line phone system, emails, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Accounting Clerk
Long and McQuade
10.2018 - 01.2019
- Performed day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables data
- Processing accounting receivables and incoming payments in compliance with financial policies and procedures
- Resolved collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department
- Summarized receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing reports
- Maintained and inputted data in monthly reports and year end reports
- Efficiently responded to all incoming inquiries and correspondence, both internal and external
- Maintained accounting records utilizing in-house and client systems.
- Managed the Processing of Cash and Check Transactions with Banks
- Knowledgeable on workplace and legislative occupational health and safety practices
- Demonstrated adaptability by learning new software tools and accounting practices, ensuring continued professional development and growth.
Education
Business Management - Accounting
Humber College
05.2015
Accounting & Bookkeeping Master Class
03.2024
Skills
- Advanced Accounting Software Proficiency
- Data/Financial Analysis
- Critical thinking
- Project Management
- E-Commerce
- CRM integration
- SAP
- Bookkeeping
- Quickbooks
- Customer retention strategies
- Customer support
Timeline
Bookkeeper
Total Sport Solutions Inc.
11.2022 - 12.2024
Administrative Assistant
Total Sport Solutions Inc.
02.2022 - 11.2022
Accounting Clerk
Long and McQuade
10.2018 - 01.2019
Accounting & Bookkeeping Master Class
Business Management - Accounting
Humber College
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