Ixora Jackson

Customer Service Representative

Alorica

04.2016 - 05.2025

Resolved customer inquiries and issues efficiently through active listening and problem-solving skills.
Provided detailed product information to assist customers in making informed decisions.
Managed high-volume inbound calls while maintaining quality service standards.
Implemented best practices for conflict resolution, fostering positive customer relationships.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Resolved customer inquiries through effective communication and problem-solving techniques.
Maintained accurate records of customer interactions using CRM systems.
Achieved high-quality service by adhering to company policies and procedures during each interaction.
Maintained a thorough knowledge of products and services to provide accurate information to customers.
Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
Met customer call guidelines for service levels, handle time and productivity.
Educated customers about billing, payment processing and support policies and procedures.
Responded proactively and positively to rapid change.
Investigated and resolved customer inquiries and complaints quickly.
Identified and resolved discrepancies and errors in customer accounts.