Iya Conerly
Walker,LA
Summary
Detail-oriented Housekeeper and Facility Operations Manager experienced in enhancing service quality and operational efficiency. Resolved cleanliness issues swiftly, leading to positive guest feedback and recognition from management. Managed daily operations and staff training in fitness environments, implementing strategies that improved member engagement and maintained high service standards.
Overview
6
6
years of professional experience
Work History
Manager
Anytime Fitness
Donaldsonville, Louisiana
06.2026 - Current
- Managed daily club operations for Anytime Fitness member service and facility standards.
- Supervised staff schedules, training, and shift coverage at Anytime Fitness.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Coordinated member tours, new sign-ups, and account updates for gym clients.
- Resolved member concerns and service issues with professionalism and care.
- Monitored equipment upkeep, cleanliness, and safety throughout Anytime Fitness locations.
- Enforced company policies, opening routines, and closing procedures for the club.
Caretaker/Housekeeper
PLC Traffic Control
Baxter, TN
12.2024 - 03.2026
- Managed cleaning and upkeep of rooms to maintain high standards.
- Supervised routine sanitation of frequently touched surfaces.
- Recognized small problems early to maintain overall operational efficiency.
- Enhanced attention to detail in cleaning tasks to ensure thorough completion.
- Implemented measures to enhance indoor air quality for guest comfort.
- Optimized inventory management to lower expenses on cleaning supplies.
- Provided clean, comfortable guest accommodations to enhance guest experience.
- Improved air quality.
- Performed thorough cleaning of guest rooms to ensure guest satisfaction.
- Received positive reviews on cleanliness from Owner, reflecting commitment to quality.
- Conducted weekly assessments and adjustments of cleaning protocols to uphold cleanliness.
Dental Assistant
Saltzman Marty J DDS
Baton Rouge, LA
05.2024 - 11.2024
- Collaborated with the dentist.
- Assisted in chairside duties during root canal treatments.
- Delivered dental instruments for root canal procedures.
- Administered intra-oral imaging and X-rays.
- Assisted in completing complex cases by coordinating with team members and providing necessary support.
- Managed patient scheduling.
- Coordinated with the front desk.
- Managed the sterilization area.
- Organized dental instruments.
- Educated patients on oral hygiene best practices.
- Mixed impression compounds, cements, and amalgams to support accurate dental impressions.
- Reduced anxiety during dental procedures.
- Supported emergency dental care procedures after-hours.
- Helped complete complex cases.
- Implemented techniques to reduce patient anxiety during dental procedures, enhancing overall patient experience.
- Maintained the highest cleanliness standards.
- Prepared exam rooms between appointments.
- Ensured seamless dental care delivery.
- Ensured operations continued without interruption.
- Improvised solutions for dental equipment malfunctions.
- Mentored newly hired dental assistants.
- Offered personalized recommendations to patients based on their dental needs.
- Assisted chairside duties during root canal treatments.
- Ensured accuracy and confidentiality of records.
- Made children feel comfortable during procedures.
- Ensured accuracy and confidentiality of records.
Hostess
Hooters
Denham Springs, LA
05.2023 - 08.2023
- Enhanced overall guest satisfaction through attentive service and personalized interactions.
- Coordinated seating to optimize guest flow and minimize wait times.
- Ensured flawless scheduling for large group bookings.
- Improved guest seating rotation.
- Educated on restaurant policies and procedures.
- Managed competing tasks effectively to ensure smooth operations.
- Navigated stressful scenarios with composure to maintain service quality.
- Recognized for exceptional customer service.
- Ensured a warm and personalized experience.
- Identified peak traffic patterns.
- Communicated proactively with waitstaff.
- Proactively resolved seating conflicts.
- Handled seat changes and transactions quickly.
- Welcomed up to 60-150 guests per shift.
- Monitored inventory levels at the host stand to ensure adequate supplies.
- Maintained overall service quality.
- Streamlined operations during peak dinner hours to accommodate higher guest volume.
- Managed seating for parties over 15.
Restaurant Staff Member
Mr Gatti's Pizza
Denham Springs, LA
02.2021 - 03.2023
- Coordinated group reservation schedules to enhance guest experience.
- Handled customer complaints professionally.
- Trained junior staff in effective service techniques to improve team performance.
- Created personalized dining experiences for event attendees.
- Trained junior staff members in effective service techniques.
- Coordinated logistics for special events, ensuring smooth operations.
- Worked alongside kitchen staff to facilitate timely meal preparations.
- Worked closely with chefs to understand daily specials.
- Maintained a clean and organized work environment.
- Handled all online delivery platforms.
- Provided staff with updated weekly sanitation checklists.
Education
High School -
Denham Springs High School
Denham Springs, LASkills
- Facility operations management
- Fitness facility management
- Staff scheduling
- Staff development programs
- Customer satisfaction
- Complaint resolution
- Customer service
- Guest communication
- Multitasking under pressure
- Attention to detail
- Time management
- Equipment maintenance oversight
- Shift management
- Membership relations
Timeline
Manager
Anytime Fitness
06.2026 - Current
Caretaker/Housekeeper
PLC Traffic Control
12.2024 - 03.2026
Dental Assistant
Saltzman Marty J DDS
05.2024 - 11.2024
Hostess
Hooters
05.2023 - 08.2023
Restaurant Staff Member
Mr Gatti's Pizza
02.2021 - 03.2023
High School -
Denham Springs High School