Summary
Overview
Work History
Education
Skills
Timeline
Generic

IYA DUNCAN

Houston,TX

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

2
2
years of professional experience

Work History

Stock Associate

ZARA
HOUSTON, TX
12.2021 - Current
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Maintained effective team member communication.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Answered customer questions and provided detailed product information.

Customer Service Representative

TEXAS MEDICAL CENTER
HOUSTON, TX
03.2020 - 11.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Education

High School Diploma -

COLLEGE FLORIDA
Florida City, FL
02.2018

Skills

  • Critical Thinking
  • Handling Pressure
  • Leadership
  • Problem Solving
  • Microsoft Office Suite
  • Adaptability
  • Loyalty Programs
  • Special Assignments

Timeline

Stock Associate

ZARA
12.2021 - Current

Customer Service Representative

TEXAS MEDICAL CENTER
03.2020 - 11.2021

High School Diploma -

COLLEGE FLORIDA

Similar Profiles

CREATE PROFILE
IYA DUNCAN