Iya Farraj
Lexington,KY
Summary
Detail-oriented professional with extensive experience in fast-paced restaurant environments. Skilled in maintaining cleanliness, managing inventory, and training new staff, contributing to seamless operations and enhanced customer satisfaction. Results-driven individual with strengths in problem solving and time management. Known for effectively resolving customer complaints and exceeding service expectations to enhance overall dining experiences. Dedicated restaurant worker with a proven track record in delivering outstanding customer service. Expertise in conflict resolution and cash handling ensures a positive dining experience.
Overview
7
7
years of professional experience
Work History
Restaurant Worker
Reyad Edais
Sacramento, California
12.2019 - 06.2025
- Delivered exceptional customer service in fast-paced restaurant environment.
- Maintained cleanliness and organization of dining area and kitchen.
- Assisted in food preparation and ensured timely service of dishes.
- Handled cash register operations and processed customer payments accurately.
- Trained new staff on restaurant protocols and service standards.
- Monitored inventory levels and communicated needs to management promptly.
- Resolved customer complaints effectively to ensure satisfaction during dining experience.
- Kept work area clean and organized throughout shift.
- Assisted in taking orders, preparing food, and delivering food to tables in a timely manner.
- Greeted customers and provided friendly customer service.
- Performed cashier duties such as taking payments, processing credit cards, giving change, and issuing receipts.
- Inspected dining room areas for cleanliness including wiping down tables, chairs, windowsills, counters, shelves.
- Processed takeout orders correctly while providing accurate information about the order status.
- Prepared beverages such as coffee drinks or smoothies according to recipes specified by the restaurant.
- Checked with customers to ensure that they are enjoying their meals and took action to correct any problems or concerns.
- Provided excellent customer service by anticipating customer needs and responding promptly to requests or complaints.
Transfer and Career Specialist
Eva Rhodes
Sacramento, CA
08.2018 - 06.2021
- Assisted clients in developing personalized career plans and goals.
- Conducted resume reviews and provided feedback on content and format.
- Organized networking events to connect clients with industry professionals.
- Monitored client progress through regular follow-up meetings, phone calls or emails.
- Worked with local colleges and universities to promote internships for students transitioning into the workforce.
Disability Support Worker
Eva Rhodes
Sacramento, California
08.2018 - 11.2018
- Provided emotional support and companionship to enhance client well-being.
- Educated clients on safety practices and community resources available to them.
- Provided emotional support to individuals with physical or mental disabilities.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Maintained records of services provided, client progress, and goals achieved.
Education
Associate of Arts - Sociology
Cosumnes River College
Sacramento, CA05-2024
Associate of Arts - Social Work
Blue Grass Technical College
Lexington, KY05-2025
Skills
- Customer service
- Cash handling
- Food safety
- Inventory management
- Order processing
- Event coordination
- Conflict resolution
- Cleanliness and hygiene
- Time management
- Problem solving
- Resume review
- Sanitation standards compliance
- Table setting expertise
- Order taking accuracy
- Cash handling proficiency
- Financial transactions
- Sales
- Cash register express software
Languages
Arabic
Limited
Timeline
Restaurant Worker
Reyad Edais
12.2019 - 06.2025
Transfer and Career Specialist
Eva Rhodes
08.2018 - 06.2021
Disability Support Worker
Eva Rhodes
08.2018 - 11.2018
Associate of Arts - Sociology
Cosumnes River College
Associate of Arts - Social Work
Blue Grass Technical College
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