Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Iya Mangio

Los Angeles,CA

Summary

Experienced Shift Lead with proven background in managing team operations, improving productivity, and ensuring customer satisfaction. Strengths include strong leadership skills, ability to multitask and adapt quickly to changing situations. Previous roles demonstrate impact in fostering cohesive teams, implementing process improvements and maintaining high standards of service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Lead

Alfred Coffee
Studio City
09.2021 - 04.2024
  • Assisted in the training of new baristas.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Supervised staff during shift changes and ensured transition went smoothly.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Reviewed daily sales reports and monitored financial performance metrics.
  • Monitored employee performance and provided feedback on areas for improvement.
  • Delegated tasks to baristas and monitored activities and task completion.
  • Completed opening and closing duties to facilitate business operations.

Customer Service Representative

Call The Car
Pasadena, CA
04.2021 - 08.2021
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered inbound calls, chats and emails to facilitate customer service in a timely manner.
  • Answered customer inquiries and provided accurate information regarding ride share services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Front of House Staff

Viktor Benes Continental Bakery
North Hollywood, CA
03.2019 - 03.2021
  • Performed opening and closing duties as assigned by management staff.
  • Greeted customers and answered questions about menu items.
  • Explained bakery items, and took custom orders for high profile events such as weddings and birthdays according to instruction.
  • Coordinated with back-of-house staff to ensure timely preparation and delivery of orders.
  • Answered phone inquiries, taking phone orders and providing information as needed.

Education

High School Diploma -

Valencia High School
Valencia, CA
05-2019

Skills

  • Decision-making capabilities
  • Equipment Troubleshooting
  • Problem-Solving
  • Positive Attitude
  • POS System Operation
  • Interpersonal Relations
  • Cash Handling
  • Diplomatic and Fair
  • Team Collaboration and Leadership
  • Strong verbal and written communication
  • Sales and Upselling

Certification

  • Seattle Barista Academy - Certified Barista Training

Timeline

Shift Lead

Alfred Coffee
09.2021 - 04.2024

Customer Service Representative

Call The Car
04.2021 - 08.2021

Front of House Staff

Viktor Benes Continental Bakery
03.2019 - 03.2021

High School Diploma -

Valencia High School

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Iya Mangio