Iyahna Green
IT Professional
Columbia,SC
Summary
A results-driven professional savvy in all matters of technological and administrative affairs. With a broad spectrum of work experience, I am seeking to fill a position where all professionally cultivated talents and abilities can be displayed.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
IT Help Desk Technician
DTO
Columbia, South Carolina
09.2022 - Current
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Provided basic end-user troubleshooting and desktop support.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patiently walked individuals through basic troubleshooting tasks.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Compiled and accurately entered data for each customer encounter to record in system.
IT Consultant
Notcho Momma's Food
Orlando, FL
12.2019 - 07.2022
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Created service level agreement for IT operational functions and help desk operations.
- Consulted with engineering team members to determine system loads and develop improvement plans.
- Inspected equipment, assessed functionality and optimized controls.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Implemented and managed operating systems and software, security systems and intrusion detection systems.
- Developed clear specifications for project plans using customer requirements.
PAS (Policy Administration Systems) Specialist
PHP Agency Inc.
Orlando, FL
08.2019 - 07.2022
- Tracked and evaluated company's performance by researching target markets and demographics.
- Resolved inventory and order problems by thoroughly investigating history and data, notifying managers and customers and determining win-win solutions.
- Coordinated calendars, domestic travel arrangements and meetings for 9 managers.
- Leveraged CRM system to generate reports and analytics related to sales activities and revenue data.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Utilized Multiple PAS software systems to report and research sales figures, expense budgets and expenditures.
- Maintained and tracked inventory reports using multiple PAS software systems.
Underwriting Intern
PHP Agency Inc.
Orlando, FL
08.2018 - 04.2019
- Identified portfolio risks resulting from client's underlying business practices, underwriting investigations or fraud exposure.
- Monitored underwriting teams performance and provided mentoring to achieve personal and department production goals.
- Coordinated with internal stakeholders to initiate marketing strategies and meet market penetration and business growth objectives.
- Met with customers, agents and brokers to negotiate coverage, price and service delivery.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- LN: W775935
Bookkeeping Assistant
Manning High School
Manning, SC
09.2017 - 05.2018
- Validated and recorded invoices and resolved discrepancies with vendors.
- Received and delivered incoming accounting department mail to appropriate staff members.
- Input data into accounting system and maintained integrity of system information to alleviate potential breaches.
- Maintained inventory of office supplies and placed orders.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
Education
Certificate - Web Development
4Geeks Academy Coding Bootcamp
Miami, Florida 10.2022 - Current
Bachelor of Science - Computer Software And Media Applications
Florida International University
Miami, FL 06.2021 - 05.2025
Skills
Requirements analysis and design phases
Information Technology Infrastructure
Project Management
Java and HTML proficiency
Windows Vista/7/10; Mac OS X proficiency
Microsoft Office [Word, Excel, Outlook, PowerPoint, Project]; SQI; Salesforcecom; ChaseData
Analytical and Critical Thinking
Data Entry
Active Directory
Service Now Ticketing System
Enterprise Information Systems
Multi Factor Authentication Systems
Accomplishments
Recipient of Florida Bright Futures Scholarship
Timeline
Certificate - Web Development
4Geeks Academy Coding Bootcamp
10.2022 - Current
IT Help Desk Technician
DTO
09.2022 - Current
Bachelor of Science - Computer Software And Media Applications
Florida International University
06.2021 - 05.2025
IT Consultant
Notcho Momma's Food
12.2019 - 07.2022
PAS (Policy Administration Systems) Specialist
PHP Agency Inc.
08.2019 - 07.2022
Underwriting Intern
PHP Agency Inc.
08.2018 - 04.2019
Bookkeeping Assistant
Manning High School
09.2017 - 05.2018