Summary
Overview
Work History
Education
Skills
Timeline
Generic

Iyaira Rodriguez

Lehigh Acres

Summary

Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at Applebee's. Proven track record in cash handling and guest engagement, enhancing customer satisfaction and increasing sales through effective strategies. Adept at multitasking and organization, fostering a positive team environment while mentoring junior staff.

Overview

4
4
years of professional experience

Work History

Server/Bartender

Applebees
07.2023 - 06.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Managed customer orders efficiently to ensure timely delivery and satisfaction.
  • Coordinated with kitchen staff to optimize service flow and reduce wait times.
  • Mentored new servers on company standards and best practices for customer interaction.
  • Enhanced guest experiences through personalized recommendations and attentive service.
  • Trained team members on upselling techniques, increasing average check totals.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Assistant Manager

Tropical Smoothie
10.2021 - 07.2023
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Education

Bachelor Of Science - Computer Science

Georgia Southern University
Statesboro, GA
05.2025

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Task prioritization
  • Food and beverage pairings
  • Multitasking and organization
  • Shift management

Timeline

Server/Bartender

Applebees
07.2023 - 06.2025

Assistant Manager

Tropical Smoothie
10.2021 - 07.2023

Bachelor Of Science - Computer Science

Georgia Southern University

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