Iyana Allen
Enterprise,Alabama
Summary
Possess impeccable verbal communication skills and excellent interpersonal skills. Achievement-driven, motivated to make a change and help others.Hardworking job seeker with excellent people skills is motivated and eager to learn. Good at following directions and customer service, I bring a professional attitude and ability. I'm on time, responsible, and ready to make your customers satisfied.
Overview
8
8
years of professional experience
Work History
Childcare Provider
Fort Novosel CDC
Fort Novosel, Alabama
01.2022 - Current
- Serves as a Childcare provider in a Child and Youth Services program and maintains control of and accounts for whereabouts and safety of children and youth
- Sanitized toys and tables to maintain clean, safe environment.
- Plans, coordinates, and conducts activities that meet the physical, social, emotional and cognitive needs for program participants based on the group and individual children and youth
- Establishes a program environment that sustains participant interest and promotes positive interactions with other children, youth, and adults
- Helps prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedules and provides program options for children with special requirements
- Maintains program participation data and complete daily report.
- Encouraged positive interactions between children by providing supervision at all times.
Service Team Leader
Big Lots
Enterprise, Alabama
06.2021 - 12.2021
- Primarily responsible for leading the service team including cashiering and recovery-related functions and is accountable for customer service and operational front-end standards
- Provides leadership and clear direction to associates and actively participates in the customer-facing and service aspects of the store, including the support of front-end operations and programs and customer carryout’s
- Serve as the primary Manager on Duty (MOD) when present
- When serving as MOD, leads and provides direction to store associates performing all cashiering, customer service, recovery, and furniture-related activities on the sales floor
- Work collaboratively with store leadership to accomplish customer service and front-end operational goals and tasks to help drive overall store performance
- Leads, supervises, and provides work direction to the Service Team in the store related to all cashiering, front-end and recovery functions
- Provide feedback to store leadership regarding the team's performance
- Responsible for activities related to the achievement of customer service standards, front-end operations and program compliance, training, and day-to-day operational tasks, including recovery.
Security Guard
DASG
Ft. Rucker Army Base, Alabama
01.2019 - 06.2021
- Operates security related equipment (both manual and automated) or devices
- Conducts vehicle searches, personnel, and property to detect contraband, threatening individuals, and violations of law or policy
- Respond to and/or contain crisis or urgent situations including accidents; man-made, biological, chemical, radiological, or natural disasters; or other incidents that could result in harm to people, property, or the environment
- Prepare written reports to document incidents and inquires
- Control access to the installation/Federal property and restricted areas, identify security risks, and provide traffic management
- Receive, authenticate, and vet visitors entering the installation
- Apply requirements for equipping and securing government and contractor facilities to guard against unauthorized access, identify suspicious activities, and ensure continuity of operation
- Operate security-related equipment (both manual and automated) or devices
- Proficient in the use of assigned firearms/weapons, pass an initial qualification, and must qualify semi-annually thereafter in the use of firearms/weapons
- Operate and perform research queries on the NCIC National Crime Information Center (NCIC/NCCIC) workstation terminals in accordance with federal and state laws
- Perform Physical Access Control Systems (PACS) registrar operations in order to enroll personnel into the system for the vetting and printing of visitor passes/badges.
Retail Sales Associate
SHOE STATION
Opelika, Alabama
05.2018 - 10.2018
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Process merchandise returns and exchanges
- Stock shelves, and mark prices on shelves and items
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Supervise others and provide on-the-job training
- Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
Security Forces Member
US AIR FORCE
Warner Robins AFB, Georgia
02.2017 - 03.2018
- Performed airbase force protection duties protecting personnel and critical resources contributing to the overall success of missions
- Operated communication equipment, vehicles, intrusion detection equipment, dbids, individual and crew-served weapons, and other special equipment
- Issue citations or warnings to violators of motor vehicle ordinances
- Provided armed response and controls entry to installations and detects and reports presence of unauthorized personnel and activities and implements security reporting and alerting system
- Enforces public safety by maintaining order, responding to emergencies, enforcing motor vehicle and criminal laws, and promoting good community relations
- Provide road information to assist motorists
- Ensured operational readiness and to protect war fighting resource.
Cashier
FOREVER 21
Corpus Christi, Texas
01.2016 - 03.2016
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise
- Ticket, arrange and display merchandise to promote sales
- Exchange merchandise for customers and accept returns
- Bag or package purchases, and wrap gifts.
Legal Office/ Tax Preparer
- Gathered client documents, resolving client questions, client hand-off etc
- Provided exceptional customer service
- Prepared individual tax returns utilizing the information provided by the clients, and inputting into tax preparation software
- Reviewed financial statements for tax purposes
- Entered client information into required software
- Checked returns for accuracy and completeness
- Maintained client and office confidentiality
- Monitored associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
- Reviewed productivity reports, discount reports, AAG and other various reports and takes appropriate action where necessary
- Maintained a comprehensive filing system for filed, acknowledged, rejected and completed tax returns.
Education
High School Diploma -
FORT CAMPBELL HIGH SCHOOL
05.2015
Skills
- Superb leadership, interpersonal, planning and communication abilities
- Excellent computer skills
- Lesson Plan Development
- Recordkeeping Requirements
- CPR Training
- Safety Understanding
- Child Development Knowledge
- Data Gathering
- Tax Return Preparation
- Bookkeeping
- Crime Prevention
- Criminal Law Knowledge
- Shift Work Experience
- Military Experience
- Security Screenings
- Policy Enforcement
- Sales and Marketing
- Employee Engagement
- Staff Management
Accomplishments
- 5 Years of service in the Government Of the United States.
Timeline
Childcare Provider
Fort Novosel CDC
01.2022 - Current
Service Team Leader
Big Lots
06.2021 - 12.2021
Security Guard
DASG
01.2019 - 06.2021
Retail Sales Associate
SHOE STATION
05.2018 - 10.2018
Security Forces Member
US AIR FORCE
02.2017 - 03.2018
Cashier
FOREVER 21
01.2016 - 03.2016
Legal Office/ Tax Preparer
High School Diploma -
FORT CAMPBELL HIGH SCHOOL
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