Iyana Booker
Phoenix,Arizona
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Works well in high pressure environments, and is able to communicate effectively and efficiently. Enjoys working in groups and meeting new people and collaborating.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Benefits Customer Service Representative
Beacon Hill Staffing Group LLC.
Phoenix, AZ
10.2023 - Current
- Assisted customers with inquiries regarding their benefits coverage and eligibility, providing accurate information.
- Answered incoming calls promptly and professionally, responding to customer needs in a timely manner.
- Researched customer accounts to identify and resolve discrepancies.
- Provided detailed explanations of benefit plans and coverage options to customers.
- Processed applications for benefits coverage accurately and efficiently.
- Maintained up-to-date knowledge of company policies and procedures related to benefits services.
- Performed data entry tasks in a timely fashion, ensuring accuracy of all records entered into the system.
- Prepared reports summarizing customer service activities as requested by management team.
- Managed customer complaints effectively, resolving issues quickly while maintaining positive relationships with clients.
- Assisted customers with navigating online portals for benefit enrollment processes.
- Reviewed documents submitted by customers for compliance with applicable regulations or standards.
- Updated internal databases with new customer information or changes in existing account details.
- Identified trends in customer service issues or complaints for use in developing solutions.
- Provided technical assistance when needed for troubleshooting problems related to benefit services.
- Adhered to established protocols for handling confidential information securely.
- Developed educational materials about available benefits packages for distribution among customers.
- Navigated computer system to look up customer information and update policies.
- Asked probing questions and offered solutions to resolve customer issues.
- Responded to queries, solved or referred problems and followed up with clients to increase satisfaction.
- Attended training and educational seminars to enhance knowledge and credentials.
Store Associate
Ups Store #1810
Phoenix, AZ
06.2022 - 07.2023
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Ensured the cleanliness and tidiness of the store.
- Addressed customer complaints in a professional manner.
- Answered incoming calls regarding product inquiries or orders.
- Adhered to safety regulations when handling hazardous materials.
- Utilized computer systems for order entry, tracking, invoicing and other related tasks.
- Coordinated shipments between stores and vendors as needed.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Answered telephone to give callers store information and look up order details.
- Wrapped and bagged purchases to help customers load merchandise into vehicles.
- Cleaned shelves, counters and tables to maintain organized store.
- Packed and shipped out packages for customers
- Ensured that fragile items were handled with care
- Gave pricing on shipping and educated customers on shipping costs
- Shipped out packages internationally
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Seasonal Sales Associate
Party City
Phoenix, AZ
10.2021 - 11.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions and offered product advice.
- Collected payments and provided accurate change.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Cashier
Walmart
Peoria, AZ
08.2020 - 05.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
Education
High School Diploma -
Cortez High School
Phoenix, AZ05-2022
Skills
- Insurance Knowledge
- Organization
- Insurance Terminology
- Complaint Handling
- Policy Understanding
- Problem-Solving Abilities
- Teamwork and Collaboration
- Effective Communication
- Records Maintenance
- Active Listening
- Benefits Administration
- Adaptability
- Multitasking
- Professionalism
- Attention to Detail
- Reliability
Certification
- Certified Notary
Timeline
Benefits Customer Service Representative
Beacon Hill Staffing Group LLC.
10.2023 - Current
Store Associate
Ups Store #1810
06.2022 - 07.2023
Seasonal Sales Associate
Party City
10.2021 - 11.2021
Cashier
Walmart
08.2020 - 05.2021
High School Diploma -
Cortez High School
- Certified Notary
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