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Experienced and reliable professional with over 23 years in customer service and 19 years in retail, including leadership roles at Harvey Norman. Skilled in administrative support, team coordination, and customer relations. Holds a Diploma in Business Administration and excels in managing operations, resolving issues, and maintaining accurate records. Seeking to transition into an administration role where strong organisational and communication skills can contribute to business efficiency.

Motivated and organized professional seeking a Clinic Assistant position to apply strong administrative, communication, and customer service skills in a healthcare setting. Dedicated to ensuring smooth clinic operations, patient satisfaction, and supporting medical staff with efficiency and professionalism.

Seeking a Customer Service position in which my experience can be utilized to improve customer satisfaction and help ensure the retention of customers, building loyalty and growth within the business. Dedicated to ensuring a delightful experience by taking the time to address patient needs, go over any upcoming procedures and billing within a timely manner. While finding feedback vital to growth also ensuring a respectful conflict management response. Determined to build rapport and understand the customers’ needs to provide customized solutions building trust and developing strong patient relationships. Excited to contribute to a practice focused on enhancing patient experience and fostering patient commitment as well as optimizing strategies to scale customer acquisition.


Experienced administrative and technical support professional with over 5 years in customer service and office operations.Skilled in appointment scheduling, record management, and preparing detailed reports and documentation.
Strong communicator with a proven ability to perform under pressure in fast-paced environments.
Maintains high standards of accuracy, confidentiality, and organizational efficiency.
Proficient in Microsoft Office Suite, database systems, and client-facing roles.
Effectively supports cross-functional teams and contributes to smooth administrative workflows.

Iyana Chavez

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Associate Of Arts - Psychology

Bachelor’s Degree - Psychology

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Associate Of Arts - Psychology

Bachelor’s Degree - Psychology

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