IYANA COATES
Lansing,US
Summary
I am a motivated and enthusiastic individual seeking a server or hostess position. While I am new to the industry, I bring strong communication skills, a positive attitude, and a willingness to learn. I am eager to contribute to a team-oriented environment and provide excellent customer service while gaining hands-on experience in the hospitality industry.
Overview
2
2
years of professional experience
Work History
Event Assistant
Matthaei Physical Education Center
11.2022 - Current
- Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally
- Made guests aware of the venue's rules and reported any infractions or violations to the proper authorities
- Assisted in achieving successful events by collaborating with vendors and suppliers
- Assisted event set-up and tear-down, ensuring timely completion of tasks for seamless transitions
- Helped event facilities and equipment, cleaned area, and organized supplies
- Double-checked the proper balance of cash boxes to ensure top accuracy following ticket sales
- Restocked concession stands with popcorn, candy, and other products
Facilities Operations Team Member
Mort Harris Fitness and Recreation Center
09.2023 - Current
- Provided exceptional customer service to visitors, addressing their needs promptly, professionally, and courteously
- Provided customer service for inbound and outbound calls, answered questions, and provided basic troubleshooting problems
- POS Transactions
- Reported building issues to the building management to reduce safety concerns
- Reported issues to the property manager so effective solutions could be put into place
Retail Associate
T.J. Maxx
06.2024 - 12.2024
- Provided customers with advice and assistance, paying special attention to their specific needs or desires
- Helped drive high customer retention by providing accurate information about promotions, customer programs, and products
- Checked the quality of the merchandise and set up a proper display area on the floor
- Stocked merchandise, clearly labeled items, arranged them by size or color, and put together attractive displays
- Kept the sales floor clean by straightening and facing merchandise
- Used the POS register system to process information and merchandise
Education
Bachelor of Arts - Psychology
Wayne State University
Detroit, MI01.2026
Skills
- Willing to learn
- Team building
- Time management
- Effective communication
- Attention to detail
- Cleaning and sanitization
Timeline
Retail Associate
T.J. Maxx
06.2024 - 12.2024
Facilities Operations Team Member
Mort Harris Fitness and Recreation Center
09.2023 - Current
Event Assistant
Matthaei Physical Education Center
11.2022 - Current
Bachelor of Arts - Psychology
Wayne State University
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